Manager, Product Management

Intercontinental Exchange; Jacksonville (FL); In loco; USD 120.000 - 190.000; Tempo pieno

Descrizione del lavoro

Intercontinental Exchange is seeking a product leader to own the Workflow strategy within the MSP DX platform. You will drive end-to-end development of workflow capabilities that help clients complete complex, multi-step servicing tasks through a streamlined experience.

You will partner with clients, operations, engineering and product teams to translate pain points into a practical roadmap, identify automation opportunities, and advocate for API-enabled workflow initiatives that enhance

Competenze

• 5+ years in mortgage servicing, product management, or operations transformation.
• Deep understanding of mortgage servicing processes and servicing operations.
• Experience translating client pain points into product roadmaps.
• Ability to drive cross-functional initiatives and product strategy from concept to delivery.
• Strong communication and stakeholder management across product, technology, and operations.

Mansioni

• Own the product strategy and execution for Workflow within MSP DX, enabling multi-step servicing in a single experience.
• Identify manual processes and transform them into scalable workflow-driven solutions via MSP DX and APIs.
• Set the roadmap for Workflow capabilities balancing near-term needs and long-term digital servicing vision.
• Define MSP DX Workflow strategy and translate client pain points into a multi-quarter roadmap.
• Spot high-value manual processes and consolidate actions into streamlined workflows.
• Partner with clients, servicing operations, engineering, and product teams to define requirements and priorities.
• Serve as servicing SME to ensure workflows align with operations realities.
• Drive API-enabled workflow initiatives to improve efficiency and consistency.
• Evaluate current-state servicing processes and recommend automation opportunities.
• Act as the primary product voice for Workflow in client engagements and leadership forums.
• Manage trade-offs across priorities and communicate roadmap decisions to stakeholders.

Conoscenze

Product strategy

Roadmap development

Stakeholder management

Communication

Mortgage servicing knowledge

APIs

Strumenti

MSP DX platform

APIs integration

Descrizione del lavoro

Job Description

Responsibilities

• Own the product strategy and execution for Workflow within the MSP DX platform, enabling clients to complete complex, multi-step servicing activities through a single, streamlined experience
• Leverage deep servicing expertise and MSP knowledge to identify manual processes and transform them into scalable workflow-driven solutions delivered through MSP DX and APIs
• Set the overarching roadmap for Workflow capabilities, balancing near-term client needs with the long-term vision for digital servicing automation
• Define and own the MSP DX Workflow strategy, translating client pain points and business objectives into a multi-quarter product roadmap
• Identify high-value manual servicing processes and opportunities to consolidate multiple actions into streamlined workflow experiences
• Partner with clients, servicing operations, engineering, and product teams to define requirements and priorities for Workflow capabilities
• Serve as the servicing subject matter expert, applying end-to-end servicing knowledge to ensure workflow solutions align with operations realities
• Drive API-enabled workflow initiatives that improve efficiency, reduce manual effort, and create consistent servicing experiences
• Evaluate current-state servicing processes and recommend automation, orchestration, and optimization opportunities across the servicing lifecycle
• Act as the primary product voice for Workflow in client engagements, internal leadership forums, and cross-functional planning discussions
• Manage trade-offs across competing priorities and communicate roadmap decisions clearly to stakeholders

Knowledge and Experience

• 5+ years of mortgage servicing, product management, business analysis or operations transformation experience
• Strong understanding of end-to-end mortgage servicing processes and servicing operations
• Demonstrated knowledge of MSP functionality and how clients leverage the platform to support servicing activities
• Ability to identify manual processes, operational pain points, and opportunities for workflow automation and digital transformation
• Experience developing product strategies and roadmaps from concept through delivery
• Strong business acumen with the ability to connect workflow capabilities to operation efficiency, client value and business outcomes
• Excellent communication and stakeholder management skills with the ability to influence across product, technology, and operations teams

Preferred Knowledge and Experience

• Deep familiarity with MSP and related servicing processes
• Experience with API-driven solutions, workflow orchestration, or servicing automation initiatives
• Understanding of client servicing operating models and common manual workarounds performed outside core systems
• Experience leading cross-functional efforts focused on operational efficiency, digital modernization or workflow transformation

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.