Senior Product Manager - Enterprise ITSM Platform

Providge Consulting, LLC; Washington (District of Columbia); On-site; USD 120,000 - 180,000; Full time

Job summary

Qualifications

• Bachelor's degree in IT/CS/Engineering/Data Science or related field.
• 10+ years of professional experience.
• 6+ years in direct product management, incl. 3+ years with enterprise software.
• Experience with enterprise product management and roadmap development.
• Experience gathering requirements, business analysis, and backlog management.
• Experience writing user stories and using Agile/Scrum.
• ITIL 4 Foundation Certification or Certified Product Manager preferred.

Responsibilities

• Define vision, strategy, roadmap, and lifecycle for enterprise workflow platforms.
• Gather, analyze, and document business, functional, and technical requirements.
• Translate requirements into specs, user stories, acceptance criteria, and backlogs.
• Partner with IT, security, compliance, and operations on ITSM workflows.
• Conduct user research and journey mapping to improve UX.
• Prioritize features using KPIs and business value.
• Lead Agile/Scrum teams through planning, sprints, testing, release, and improvement.
• Monitor product success metrics and drive improvements based on data.

Skills

Agile/Scrum

Stakeholder management

Cross-functional collaboration

User research

Product lifecycle management

Data-driven decision making

Education

Bachelor's degree in Information Technology, Computer Science, Engineering, Data Science, or a related field

Tools

ServiceNow

Job description