Product Manager - Warehouse Management Systems

Soni; New York (NY); On-site; USD 135,000 - 150,000; Full time

Job summary

Soni in New York is seeking a Product Manager for Warehouse Management Systems to guide strategy, oversee lifecycle, and coordinate with IT, operations, and external partners.

You will drive improvements across receiving, put-away, picking, and shipping, translate business needs into specs, and lead deployments and training to ensure scalable warehouse operations.

Qualifications

• 5+ years of hands-on experience supporting WMS, WES and related systems.
• Experience as a Product Manager or similar technology-focused role.
• Strong communication and stakeholder management skills.
• Familiarity with Agile methodologies and PM tools.

Responsibilities

• Own and manage warehouse management applications and lifecycle.
• Coordinate with warehouse operations, IT, and external vendors.
• Ensure system availability and performance across locations.
• Lead production support, testing, deployments, and documentation.
• Translate business needs into specifications for development teams.
• Drive process improvements across receiving, put-away, picking, and shipping.
• Coordinate UAT, training, and production readiness.
• Monitor defects, SLAs, and project deliverables.

Skills

WMS

WES

Warehouse automation

API integrations

Conveyor systems

Education

Bachelor’s degree or higher

Tools

Agile PM tools

PM methodologies

Job description

A leading apparel and distribution organization is seeking a Product Manager – Warehouse Management Systems (WMS) to oversee the strategy, operational support, and continuous improvement of warehouse technology platforms. This role will serve as a key liaison between distribution operations, IT, business stakeholders, and external technology partners to ensure warehouse systems support efficient, accurate, and scalable operations.

The Product Manager will oversee the application lifecycle, including production support, enhancements, vendor coordination, implementations, upgrades, testing, documentation, and user training. The role will also support technology initiatives across a growing distribution network.

Key Responsibilities

Warehouse Management System Ownership

• Serve as the primary business owner for warehouse management applications.
• Partner with warehouse operations, business users, IT, and third‑party technology providers.
• Ensure system availability, stability, and operational performance across warehouse locations.
• Manage incidents, enhancements, testing, deployments, and production support.
• Maintain application documentation, business processes, and system standards.

Business Partnership

• Build strong relationships with distribution, transportation, customer service, and IT teams.
• Translate business requirements into functional specifications for external development teams.
• Identify system improvements that increase operational efficiency and reduce manual processes.
• Support process improvement initiatives across receiving, put‑away, replenishment, picking, packing, shipping, inventory control, cycle counting, and returns.
• Serve as an escalation point for complex production issues.
• Coordinate root cause analysis and resolution of application incidents.
• Prioritize issues based on business impact.
• Coordinate communication between internal stakeholders and third‑party support teams during critical incidents.
• Track application defects and operational issues through resolution.
• Manage relationships with external WMS support and development partners.
• Monitor service quality, response times, SLAs, and project deliverables.
• Coordinate enhancement requests, fixes, testing, and production deployments.
• Review and validate proposed technical solutions.
• Hold vendors accountable for quality, timelines, documentation, and operational performance.
• Lead WMS‑related upgrades, enhancements, implementations, and process improvement initiatives.
• Coordinate UAT, regression testing, and production readiness activities.
• Develop implementation plans and coordinate cross‑functional project activities.
• Support successful deployments while minimizing operational disruption.
• Manage multiple projects, priorities, and deadlines simultaneously.

Documentation & Training

• Develop and maintain system documentation and operational procedures.
• Create user guides and support materials.
• Provide training and knowledge transfer to warehouse and support personnel.
• Promote best practices for system utilization and warehouse operations.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Supply Chain Management, Business, or a related field, or equivalent professional experience.
• 5+ years of hands‑on experience supporting WMS, WES, warehouse automation/robotics, API integrations, and/or conveyor systems.
• Experience as a Product Manager, Application Manager, Business Systems Manager, or in a similar technology‑focused role.
• Strong understanding of product lifecycle management, business requirements, and technology‑driven process improvement.
• Excellent communication, leadership, stakeholder management, and collaboration skills.
• Ability to prioritize competing demands and manage multiple projects in a fast‑ paced environment.
• Familiarity with Agile methodologies and product/project management tools.

Preferred Qualifications

• Experience with warehouse management, warehouse execution, labeling automation, warehouse analytics/KPI platforms, or robotic warehouse technologies.
• Experience working with third‑party WMS/WES vendors and development partners.
• Exposure to AI, automation, analytics, or data‑driven products.
• Knowledge of applicable industry regulations, standards, and best practices.

Compensation: $135,000 to $150,000 annually

Compensation is based on a range of factors that include relevant experience, knowledge, skills, other job‑related qualifications