Product Manager: Risk Experiences & Central (Remote)

Bill.com, LLC.; Salt Lake City (UT); Remote; USD 100,000 - 142,000; Full time

Benefits offered by this job

Health, dental, and vision plans

Life Insurance

EAP

Job summary

Bill.com, LLC. is hiring a Product Manager for the Risk Product team to shape how customers and employees experience risk at BILL.

You will own parts of the Risk Experiences and Risk Central roadmap, guiding features from definition through launch with design, engineering, risk operations, and risk strategy. Work will focus on customer verification, document collection, and case workflows to reduce friction while maintaining fraud controls.

Qualifications

• 2+ years of product management experience shipping software with engineering and design teams.
• Experience shipping customer-facing product experiences, including working with design and research to improve a multi-step flow.
• Experience writing product requirements, user stories, and success metrics that teams can build from without heavy rework.
• Comfort using data to size problems and measure outcomes, including pulling your own reports in tools such as SQL, Tableau, or Mixpanel.
• A track record of working with engineering, operations, and other partners to land launches and surface risks early.
• Strong written communication, including the ability to document decisions clearly for technical and non-technical readers.
• Curiosity about fraud, risk, and payments, and a willingness to learn how analysts make review decisions and how customers experience them.

Responsibilities

• Own a defined area of the Risk Experiences and Risk Central roadmap, such as customer verification and document collection flows, hold and review notifications, self-service resolution, analyst queues, or case workflows, from discovery through launch and iteration.
• Design customer-facing risk experiences that reduce friction, confusion, and drop-off for legitimate businesses while holding the line on fraud, partnering with design on flows, messaging, and in-product communication.
• Write clear product requirements, user stories, success metrics, and rollout plans that engineering teams can build from.
• Partner with risk operations, customer support, and risk strategy to understand where customers get stuck and how analysts work, and turn both into prioritized improvements.
• Drive day-to-day execution with engineering across sprint planning, dependency tracking, and launch readiness, including consolidating legacy case workflows into Risk Central.
• Define and track metrics for your area, including customer-side measures such as verification completion, time to resolution, and support contact rate, and operations measures such as review time, error rates, and queue backlog, balanced against fraud loss and false positives.

Skills

Product management

Customer-facing product

Requirements writing

Data reporting

Cross-functional collaboration

Job description

Bill.com, LLC. is hiring a Product Manager for the Risk Product team to shape how customers and employees experience risk at BILL.

You will own parts of the Risk Experiences and Risk Central roadmap, guiding features from definition through launch with design, engineering, risk operations, and risk strategy. Work will focus on customer verification, document collection, and case workflows to reduce friction while maintaining fraud controls.