Product Manager, Risk Experiences (Remote-First)

BILL; San Jose (CA); Remote; USD 118,000 - 142,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Employee Stock Purchase Program

Paid holidays and time off

Wellness initiatives

Job summary

BILL is seeking a Product Manager for the Risk Product team to shape customer and employee experiences around risk at BILL. You will own defined risk workflows from problem definition through launch, collaborating with design, engineering, risk operations, and risk strategy to deliver faster, clearer risk moments for SMBs using BILL.

You will use data and user feedback to decide what to build next, with AI-assisted workflows and a focus on reducing false positives while improving verification

Qualifications

• Experience shipping software with engineering and design teams end-to-end.
• Strong written communication to document decisions clearly for technical and non-technical readers.
• Curiosity about fraud, risk, and payments, and willingness to learn how analysts make review decisions.

Responsibilities

• Own a defined area of the Risk Experiences and Risk Central roadmap, from discovery through launch and iteration.
• Design customer-facing risk experiences that reduce friction, confusion, and drop-off for legitimate businesses while holding the line on fraud.
• Write clear product requirements, user stories, success metrics, and rollout plans that engineering teams can build from.
• Partner with risk operations, customer support, and risk strategy to understand where customers get stuck and how analysts work, and turn both into prioritized improvements.
• Drive day-to-day execution with engineering across sprint planning, dependency tracking, and launch readiness, including consolidating legacy case workflows into Risk Central.
• Define and track metrics for your area, including customer-side measures such as verification completion, time to resolution, and support contact rate, and operations measures such as review time, error rates, and queue backlog, balanced against fraud loss and false positives.
• Draft a half-year roadmap proposal for your area and raise risks early, with options for how to handle them.
• Use data, customer research, and analyst feedback to decide what to build next, running before and after analysis on every release.
• Use AI tools in your daily work for research, writing, and analysis, and help evaluate where automation or agents can resolve customer cases faster or remove manual analyst steps.

Skills

Product management

Data analysis

SQL

Tableau

Mixpanel

Communication

Tools

SQL

Tableau

Mixpanel

Job description

BILL is seeking a Product Manager for the Risk Product team to shape customer and employee experiences around risk at BILL. You will own defined risk workflows from problem definition through launch, collaborating with design, engineering, risk operations, and risk strategy to deliver faster, clearer risk moments for SMBs using BILL.

You will use data and user feedback to decide what to build next, with AI-assisted workflows and a focus on reducing false positives while improving verification