Product Manager, Retail Experience (Omnichannel)

Cscgeneration 2; Cottonwood Heights (UT); Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

Paid time off

401(k) match

Medical/Dental/Vision

Employee discounts

Job summary

Backcountry is seeking a Product Manager, Retail Experience to own the roadmap linking our stores with the digital experience. You will shape in-store and online interactions, including loyalty integration and cross-channel flow, guiding a lean team through fast iterations.

You will partner across operations, merchandising, design, engineering, and analytics to drive revenue and conversion across the store network. This role requires travel to stores and a hybrid in Utah.

Qualifications

• 3-5+ years of product management experience in a retail or omnichannel context.
• Experience owning retail, omnichannel, or in-store customer experience.
• Strong analytical skills with data-driven optimization using GA4/Looker/SQL.
• Proven ability to ship iteratively with cross-functional stakeholders.

Responsibilities

• Own the product roadmap for retail customer experience spanning in-store and digital touchpoints.
• Build cross-channel experiences like BOPIS, ship-from-store, and in-store returns.
• Extend loyalty and recognition into stores aligning with online behavior.
• Translate store operations needs into actionable product requirements.
• Define success metrics and use data to decide what to build next.
• Collaborate with engineering on POS, inventory, order management, and customer data systems.

Skills

Product management

Retail experience

Data analysis

Cross-functional collaboration

GA4/Looker/SQL

Roadmap ownership

User experience

AI tools in product

Travel readiness

POS systems

Inventory systems

Tools

Looker

SQL

GA4

Job description

Backcountry is seeking a Product Manager, Retail Experience to own the roadmap linking our stores with the digital experience. You will shape in-store and online interactions, including loyalty integration and cross-channel flow, guiding a lean team through fast iterations.

You will partner across operations, merchandising, design, engineering, and analytics to drive revenue and conversion across the store network. This role requires travel to stores and a hybrid in Utah.