Retail Experience Product Manager

CSC Generation Enterprise; Cottonwood Heights (UT); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

401(k) match

Medical/dental/vision

Employee discounts

Job summary

Backcountry is seeking a Product Manager, Retail Experience to own the roadmap bridging our physical stores and digital experience. You will drive cross-channel enhancements and store integrations, influencing store operations, merchandising, and engineering.

You’ll lead in-store and online journeys, with a focus on loyalty, rentals, and tuning services, measuring impact via revenue and conversion metrics. This role requires regular store travel and 3 days/week onsite in Utah.

Qualifications

• 3–5+ years of product management experience.
• Experience owning retail, omnichannel, or in-store customer experience, or closely adjacent commerce products.
• Working understanding of retail systems such as point of sale, inventory and order management, and customer data platforms.
• Demonstrated impact on conversion, revenue, or operational efficiency with measurable results.
• Strong analytical and experimentation skills, with experience using GA4, Looker, SQL, or similar tools.

Responsibilities

• Own the product roadmap for retail customer experience, spanning the in-store journey and the digital touchpoints that connect stores to Backcountry.com.
• Build and improve cross-channel experiences including buy online pick up in store, ship from store, store inventory visibility on product pages and search, and in-store returns.
• Extend loyalty and customer recognition into the store so that membership, points, and order history work the same at the register as they do online.
• Partner with store operations and store teams to understand how stores actually run, then translate that into product requirements that hold up on a busy Saturday.
• Design the customer experience for store services such as rentals, fittings, and tuning — including how customers book, pay, and pick up.
• Define success metrics for retail initiatives, instrument them properly, and use data and experimentation to decide what to build next.
• Work with engineering on the systems behind the experience — point of sale, inventory, order management, and customer data — and make smart calls about what to integrate versus what to rebuild.
• Create repeatable playbooks and requirements so that bringing a new store or group of stores onto the experience is a known process rather than a one-off project.
• Partner across engineering, design, merchandising, marketing, analytics, and operations to turn business goals into shipped product.

Skills

Product management

Retail / omnichannel

Analytics & experimentation

Cross-functional collaboration

Communication & influence

Tools

GA4

Looker

SQL

Job description

Backcountry is seeking a Product Manager, Retail Experience to own the roadmap bridging our physical stores and digital experience. You will drive cross-channel enhancements and store integrations, influencing store operations, merchandising, and engineering.

You’ll lead in-store and online journeys, with a focus on loyalty, rentals, and tuning services, measuring impact via revenue and conversion metrics. This role requires regular store travel and 3 days/week onsite in Utah.