Senior Product Manager, AI‑Driven Omnichannel Growth

EXPRESS; Columbus (OH); On-site; USD 120,000 - 180,000; Full time

Job summary

PHOENIX Retail, LLC, parent of Express and Bonobos, seeks a Senior Product Manager, Digital to own the end-to-end customer journey across web, mobile, and stores, unifying omnichannel touchpoints into a cohesive experience.

You will work with Engineering, Data Science, and Marketing to define a strategic roadmap for core funnels, loyalty platforms, and post-purchase flows, leveraging AI-powered personalization to boost retention and growth.

Qualifications

• Bachelor’s degree in Business, CS, IT or equivalent.
• 7+ years in Digital Product Management for consumer eCommerce.
• Experience with AI/ML-powered search relevance and recommendation systems.
• Background in retail Omnichannel environments.

Responsibilities

• Establish a long-range AI-driven personalization roadmap.
• Oversee the lifecycle of recommendation engines across digital platforms.
• Drive CRO across landing pages, PLPs, search, and cart; own checkout architecture.
• Lead loyalty programs and account portals with CRM/Marketing collaboration.
• Define post-purchase journey: order tracking, shipping alerts, and omnichannel fulfillment.
• Evaluate vendors; run RFPs and PoCs balancing builds vs external integrations.
• Lead A/B and multivariate testing across acquisition and checkout flows.

Skills

Digital product management

AI/ML personalization

Omnichannel

Data analytics (GA4)

Cross-functional leadership

Platform familiarity

Education

Bachelor’s degree in Business/CS/IT or equivalent

Tools

GA4

CMS

OMS

Job description

PHOENIX Retail, LLC, parent of Express and Bonobos, seeks a Senior Product Manager, Digital to own the end-to-end customer journey across web, mobile, and stores, unifying omnichannel touchpoints into a cohesive experience.

You will work with Engineering, Data Science, and Marketing to define a strategic roadmap for core funnels, loyalty platforms, and post-purchase flows, leveraging AI-powered personalization to boost retention and growth.