Product Manager - Remote

ADEX Corporation; Phoenix (AZ); Remote; USD 70,000 - 90,000; Full time

Job summary

ADEX Corporation is seeking an analytics expert to enhance customer retention and business performance. This role involves analyzing customer data, preparing forecasts, and supporting strategic planning. Ideal candidates will have a strong analytical background and experience in the subscription industry.

Qualifications

• Experience in the subscription industry, preferably Telecommunications.
• Strong understanding of services billing and analytics tools.

Responsibilities

• Pinpoint trends and opportunities quickly.
• Translate insights into actionable plans.
• Prepare forecasts and manage financial models.

Skills

Analytical Skills

Communication

Detail-oriented

Self-motivated

Education

Bachelor's degree

Tools

SQL

Alteryx

Tableau

Microsoft Excel

Job description

The consumer product marketing group is looking for a smart, self-starter to join our team! We are seeking an analytics expert to support customer retention, churn management, pricing & promotion performance, and product simplification. This team member is a critical part of the team driving improved customer experiences and business performance.

Responsibilities :

1. Accurately & quickly pinpoint trends, anomalies, and opportunities
2. Succinctly summarize results
3. Translate insights into actionable plans
4. Build simple & complex business impact analyses and forecasts
5. Lead results reporting and analysis related to expiring promotion offers & discounts, capturing aggregate and key metric performance
6. Integrate and matrix results across related activities (call volumes, offer utilization rates)
7. Support strategic planning & customer experience improvements through targeted analyses
8. Manage expiring discount financial forecasts, model enhancements, and data assumptions
9. Support base management scrum team, retention plans, and service simplification through ad hoc analyses
10. Maintain data integrity through core team and cross-functional validation
11. Analyze customer profile data, billing, CLV, propensity, etc.
12. Meet with key stakeholders to audit, validate, and assess customer trends
13. Prepare forecasts
14. Attend planning and scrum team meetings
15. Work with department Director daily

Required Qualifications :

1. Bachelor's degree or equivalent experience required, preferably related to business or marketing analytics, financial or strategic planning, or pricing strategy & analytics
2. Experience in the subscription industry, preferably Telecommunications
3. Strong understanding of services billing, pre-billing, service & equipment codes
4. Knowledge of key analytics tools & processes
5. Experience with data query, manipulation, and visualization tools (SQL, Alteryx, Tableau)
6. Advanced proficiency with Microsoft Excel
7. Familiarity with retention business performance drivers, churn, recurring revenue/wallet share, upsell, operating expenses
8. Strong communication skills for virtual environments
9. Detail-oriented, self-motivated, proactive, results-driven, passionate about delivering optimal customer experiences

Degree Requirements: Bachelor's degree or equivalent experience, preferably related to business or marketing analytics, financial or strategic planning, or pricing strategy & analytics.