Product Manager - Remote

ADEX Corporation; Baltimore (MD); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company in consumer product marketing is seeking an analytics expert to enhance customer retention and business performance. The role involves analyzing trends, managing promotions, and supporting strategic planning. Ideal candidates will have strong analytical skills and a background in business or marketing analytics.

Qualifications

• Experience in subscription industry, preferably Telecommunications.
• Strong understanding of services billing and analytics.

Responsibilities

• Pinpoint trends and opportunities quickly.
• Lead results reporting and analysis for promotions.
• Support strategic planning through targeted analyses.

Skills

Analytical Skills

Communication

Detail-oriented

Self-motivated

Proactive

Education

Bachelor's degree

Tools

SQL

Alteryx

Tableau

Microsoft Excel

Job description

The consumer product marketing group is looking for a smart, self-starter to join our team! We are seeking an analytics expert to support customer retention, churn management, pricing & promotion performance, and product simplification. This team member is a critical part of the team driving improved customer experiences and business performance.

Responsibilities :

1. Accurately & quickly pinpoint trends, anomalies, and opportunities
2. Summarize results succinctly
3. Translate insights into actionable plans
4. Build simple & complex business impact analyses and forecasts
5. Lead results reporting and analysis related to expiring promotion offers & discounts, capturing aggregate and key metric performance
6. Integrate and matrix results across related activities (call volumes, offer utilization rates)
7. Support strategic planning & customer experience improvements through targeted analyses
8. Manage expiring discount financial forecasts, model enhancements, and data assumptions
9. Support base management scrum team, retention plans, and service simplification through ad hoc analyses
10. Maintain data integrity through core team and cross-functional validation
11. Analyze customer profile data, billing, CLV, propensity, etc.
12. Meet with key stakeholders to audit, validate, and assess customer trends
13. Prepare forecasts
14. Attend planning and scrum team meetings
15. Work with department Director daily

Required Qualifications :

• Bachelor's degree or equivalent experience, preferably related to business or marketing analytics, financial or strategic planning, or pricing strategy & analytics
• Experience in subscription industry, preferably Telecommunications
• Strong understanding of services billing, pre-billing, service & equipment codes
• Knowledge of key analytics tools & processes
• Experience with data query, manipulation, and visualization tools (SQL, Alteryx, Tableau)
• Advanced Microsoft Excel skills
• Familiarity with retention business performance drivers, churn, recurring revenue/wallet share, upsell, operating expenses
• Strong communication skills for virtual environments
• Detail-oriented, self-motivated, proactive, results-driven, passionate about delivering optimal customer experience

Degree Requirements: Bachelor's degree or equivalent experience, preferably related to business or marketing analytics, financial or strategic planning, or pricing strategy & analytics.