Product Manager – Public Safety & Justice

Nice Ltd.; Atlanta (GA); Hybrid; USD 110,000 - 150,000; Full time

Job summary

NICE's Public Safety & Justice team in the United States is seeking a technology-focused Product Manager to bring enterprise software products to market. You will collaborate with customers, engineering, and business stakeholders to identify needs, shape requirements, and lead products from discovery through development and launch.

The role emphasizes ownership of launches, understanding customer problems, translating insights into roadmaps, and partnering with sales for positioning.

Qualifications

• 3+ years of Product Management experience in B2B software, enterprise technology, or a related field.

Responsibilities

• Own product launches: Take new software products from concept and MVP through external launch and beyond.
• Understand customers: Lead discovery to identify customer problems, needs, and market opportunities.
• Define product direction: Translate customer insights into requirements, roadmaps, and priorities.
• Collaborate across teams: Work with engineering, design, sales, and product leadership to deliver successful products.
• Support go-to-market: Partner with sales and other teams on product positioning, demos, and launch readiness.
• Improve products: Use customer feedback and market insights to guide future development.

Skills

PM experience

Product launches

Customer discovery

Technical fluency

Communication

Job description

Product Manager – Public Safety & Justice

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Product Manager – Public Safety & Justice

The Role

We’re looking for a technology-focused Product Manager to bring new enterprise software products to market within NiCE Public Safety & Justice.

You’ll work with customers, engineering, and business stakeholders to identify customer needs, shape product requirements, and lead products from discovery through development, launch, and ongoing improvement.

What You’ll Do

• Own product launches: Take new software products from concept and MVP through external launch and beyond.


• Understand customers: Lead discovery to identify customer problems, needs, and market opportunities.


• Define product direction: Translate customer insights into requirements, roadmaps, and priorities.


• Collaborate across teams: Work with engineering, design, sales, and product leadership to deliver successful products.


• Support go-to-market: Partner with sales and other teams on product positioning, demos, and launch readiness.


• Improve products: Use customer feedback and market insights to guide future development.

What You’ll Bring

• 3+ years of Product Management experience in B2B software, enterprise technology, or a related field.


• Proven experience taking a new software product or major product offering from discovery through launch to external customers .


• Experience owning products after launch and driving improvements.


• Strong customer discovery, prioritization, and product requirements skills.


• Technical fluency and the ability to work effectively with engineering teams.


• Strong communication and problem-solving skills.


• Willingness to travel to customer sites, partners, and industry events as needed.

Nice to Have

• Experience in Public Safety & Justice, 911/emergency communications, CAD/RMS, law enforcement, or digital evidence.


• Familiarity with regulated environments or enterprise technology integrations.


• Experience with technology partnerships or AI-enabled products.

Public Safety & Justice experience is a plus, not a requirement. We’re open to candidates from other enterprise technology backgrounds who have the right product ownership and launch experience.

How We Work

You’ll join a collaborative team that values customer-focused thinking, clear communication, and moving quickly from ideas to execution.

Atlanta-based team members work in the office two days per week. Candidates elsewhere in the US may work remotely and travel to Atlanta regularly.

About NiCE Public Safety & Justice

NiCE Public Safety & Justice provides software that supports emergency response and criminal justice—from the 911 call to the courtroom.

NiCE is an equal opportunity employer and welcomes applicants of all backgrounds.

About NiCE

NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in NICE’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A \"recently separated veteran\" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

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