Product Manager, Public Digital Services

New York City Office of Technology & Innovation; New York (NY); On-site; USD 90,000 - 140,000; Full time

Job summary

New York City Office of Technology & Innovation (OTI) is seeking a Product Manager to define and deliver digital products so New Yorkers can easily access government services.

You will work with program owners and cross-functional teams across UX and engineering to take products from conception to launch, shaping roadmaps and outcomes.

This on-site role is based in Brooklyn, NY with day shifts in a 24/7 operation and opportunities to impact public services.

Qualifications

• A bachelor’s degree in computer science or related field with four years of full-time experience.
• An associate degree with six years of experience.
• A bachelor’s degree with eight years of experience.
• Education/experience equivalent to one, two, or three.

Responsibilities

• Synthesize research, analytics, and best practices to solve problems for New Yorkers.
• Create roadmaps outlining direction and timing for product development.
• Manage the software product lifecycle from conception to launch, acting as the bridge between program strategy, user experience, and technology.
• Synthesize research, analytics, and desk research to understand user problems and define and validate features.
• Decide what to build to maximize user value and program impact, prioritizing work.
• Define and monitor outcomes and KPIs to prioritize evidence-driven improvements.
• Collaborate with program owners to define outcomes and KPIs for products.
• Translate and prioritize user needs into requirements and guide teams to deliver outcomes.
• Consider other agencies’ stakeholders as critical to product success and as customers.
• Write user stories, acceptance criteria, and system requirements with UX/engineering guidance.
• Handle special projects and initiatives as assigned.

Skills

Product management

SDLC

Data-driven decisions

Cross-functional collaboration

User-centered design

Stakeholder management

Analytical thinking

Written & verbal communication

Prioritization & roadmap

Education

Bachelor's degree in CS/related field

Associate degree + 6 yrs exp

Bachelor's degree + 8 yrs exp

Education/experience equivalent

Tools

Google Analytics

Job description

New York City Office of Technology & Innovation (OTI) is seeking a Product Manager to define and deliver digital products so New Yorkers can easily access government services.

You will work with program owners and cross-functional teams across UX and engineering to take products from conception to launch, shaping roadmaps and outcomes.

This on-site role is based in Brooklyn, NY with day shifts in a 24/7 operation and opportunities to impact public services.