Senior Product Manager

TECHNOLOGY & INNOVATION; New York (NY); On-site; USD 130,000 - 190,000; Full time

Job summary

Office of Technology and Innovation (OTI) in New York City seeks a Senior IT Architect to drive enterprise architecture initiatives and cross-functional collaboration across program, UX and engineering teams.

You will create business cases, guide product and system design, and define metrics to measure success for city-wide digital services and initiatives.

Qualifications

• A baccalaureate degree in a technical field and six years of full-time experience in enterprise or solutions architecture, IT infrastructure, or related areas.
• Ten years of satisfactory full-time experience in enterprise architecture or related fields.
• Equivalent combination of education and experience may be considered.

Responsibilities

• Create clear business cases outlining priorities, direction and timing for SPEED.
• Manage software product lifecycle from conception to launch, bridging strategy, UX and technology.
• Synthesize research and analytics to understand user problems and define viable solutions.
• Define and monitor outcomes and KPIs to drive evidence-based improvements.
• Write user stories, acceptance criteria and system requirements with UX and engineering teams.

Skills

Product management

Data governance

Data analysis

Stakeholder communication

Analytical thinking

Cross-functional collaboration

Education

Baccalaureate degree in computer science, information systems, engineering, mathematics or related field

Equivalent education/experience

Job description

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century. Follow us on social media @NYCOfficeofTech, and visit www.nyc.gov/oti to learn more.

At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.

The Product Development team is seeking a Senior Product Manager to create and prioritize business cases for which deliver digital products to deliver to shorten the new construction permitting process. The Senior Product Manager will work closely with SPEED program owners and cross functional teams to manage software product development from conception to launch to deliver scalable, user-friendly and data-driven tools.

Responsibilities will include:

Strategy and Product Roadmap

• Create clear business cases that outline clear priorities, direction and timing for SPEED;
• Tenured at understanding and diagnosing root challenges and tenable, elegant solutions for the biggest product opportunities;
• Manage the software product's lifecycle from conception to launch acting as the bridge between program strategy, user experience, and technology focused on fulfilling New Yorker needs.

Deliver outcomes to New Yorkers

• Synthesize research, analytics, and systems analysis to understand user problems and define options to solve real user problems;
• Define what to build to maximize value and program impact for New Yorkers and navigate requests that don’t deliver strategic outcomes;
• Define and monitor outcomes and KPIs to prioritize evidence-driven improvements for SPEED.

Cross-functional leadership and collaboration

• Collaborate with program owners to define outcomes and KPIs for SPEED;
• Translate and prioritize user needs into requirements and guide program, UX and engineering teams to deliver software that deliver outcomes;
• Engage non-technical stakeholders on complex topics in plain language informed by strong technical fluency;
• Clearly and simply articulate insights and recommendations that materially solve problems for New Yorkers;
• Write user stories, acceptance criteria and system requirements working closely with UX and engineering teams to define technical feasibility and architecture.

Handle special projects and initiatives as assigned.

Hours/Shift

Day - Due to the necessary duties of this position in a 24/7 operation, candidate may be required to work various shifts such as weekends and/or nights/evenings.

Work Location

Brooklyn, NY

OTI participates in E-Verify

SENIOR IT ARCHITECT - 95711

Minimum Qualifications

1. A baccalaureate degree from an accredited college in computer science, information systems, engineering, mathematics or related field and six years of satisfactory full-time experience related to enterprise architecture, solutions architecture, network architecture and/or IT infrastructure systems; or
2. A baccalaureate degree from an accredited college and ten years of satisfactory full-time experience related to enterprise architecture, solutions architecture, network architecture and/or IT infrastructure systems; or
3. Education and/or experience which is equivalent to "1" or "2" above.

Preferred Skills

The successful candidate should possess the following:- 5+ years proven experience in a product role supporting the launch of digital features and products that help end users from discovery, analysis, design, development, testing, deployment and maintenance- 2+ years of hands‑on experience building enterprise software including data governance, data quality, data ingestion, processing and sharing- Adept at synthesizing data and analytics to build software and support the decisions and prioritization of products- Fast learner with ability to manage multiple products from strategy to executional details- Best‑in‑class attention to detail with strong written and verbal communication skills- Self‑motivated and proactive, appreciates a work environment of collaboration and transparency- Experience with synthesizing qualitative and quantitative data to make decisions- Experience working across ecosystems, platforms, and new technologies- Strong analytical and problem‑solving skills to address complex challenges- Self‑motivated and creative problem solver with an excellent ability to influence without authority- Proven track record of bringing diverse groups and perspectives to work towards a common goal.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.