Executive Director, Product Management

TECHNOLOGY & INNOVATION; New York (NY); On-site; USD 150,000 - 210,000; Full time

Job summary

The Office of Technology and Innovation (OTI) seeks a strategic Executive Director of Product Management to guide product leadership across New York City agencies. You will cultivate high-performing product managers, align cross-functional stakeholders, and drive measurable outcomes at scale for public digital services.

Responsibilities include building executive relationships, coaching teams, and presenting to diverse audiences with clear priorities. Residency in NYC is required.

Qualifications

• Bachelor's degree and four years of satisfactory full-time experience related to projects and policies required by the position.
• Equivalency to a degree plus experience may satisfy the minimum qualifications.

Responsibilities

• Build strategic relationships with senior leaders across agencies to deliver SPEED objectives.
• Engage non-technical stakeholders in plain language with strong technical fluency.
• Lead, manage, and coach a team of product managers to deliver outcomes for New Yorkers.
• Promote evidence-based problem solving to identify new digital product opportunities.
• Identify trends and strategic relationships to build scalable products for New Yorkers.

Skills

Leadership

Stakeholder management

Strategic thinking

Communication skills

Product management

Public sector experience

Education

Bachelor's degree

Job description

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century.

Follow us on social media @NYCOfficeofTech, and visit www.nyc.gov/oti to learn more.

At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.

The Executive Director of Product Management is a strategic and detail-oriented leader who has proven experience delivering outcomes at scale with excellence and measurable results. You will ensure best-in-class products for New Yorkers by cultivating high-performing product managers, aligning cross-functional stakeholders, and leading teams.

Responsibilities will include:

• Build strategic relationships with senior leaders across agencies and disciplines to deliver SPEED objectives to shorten the new construction permitting;
• Engage non-technical stakeholders on complex topics in plain language informed by strong technical fluency;
• Lead, manage, and coach a team of product managers to deliver outcomes to New Yorkers;
• Model and promote evidence-based problem solving to identify and define new digital product opportunities;
• Identify new trends, technology and strategic relationships to build scalable products for New Yorkers;
• Set up teams for success and help to navigate organizational roadblocks;
• Present to a large variety of audiences in plain language, clarifying complex problems simply and with clear priorities;
• Demonstrate high design standards and inclusion to build a diverse, high-performing team;
• Inspire City partners and colleagues to anchor their work in human-centered design, user research methodologies and evidence-based solutioning;
• Handle special projects and initiatives as assigned.

HOURS/SHIFT

Day - Due to the necessary management duties of this position in a 24/7 operation, candidate may be required to be on call and/or work various shifts such as weekends and/or nights/evenings.

WORK LOCATION

Brooklyn, NY

Minimum Qualifications

1. A baccalaureate degree from an accredited college and four years of satisfactory full-time experience related to projects and policies required by the particular position;
or
2. Education and/or experience which is equivalent to "1" above.

Preferred Skills

The preferred candidate should possess several of the following:

• 12+ years of experience in product management with 5+ years in a senior executive role
• Ability to persuade and align diverse partners and executives
• Proven success in leading and coaching strong teams with tangible successes
• Incredible strategy, focus and interpersonal skills with a track record of delivering impactful products on time and with a happy team
• Strong analytical skills and ability to ask relevant questions to identify biggest opportunities and tenable solutions
• Self-motivated and creative problem solver with an excellent ability to influence without authority
• Hands on experience leading multiple product development cycles for public facing digital tools or services from concept to launch
• Experience working with cross-disciplinary teams of product, engineer and data experts to deliver digital products and services
• Fast learner with ability to oversee and coach across multiple products from strategy to executional details
• Best-in-class attention to detail with strong written and verbal communication skills
• Exemplifies diversity, equity and inclusion work in past projects
• Experience of working across ecosystems, platforms and new technologies

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.