Product Manager - Payment Processing

724 Givex Mexico S.A. de C.V.; Center Valley (Lehigh County); On-site; USD 180,000 - 260,000; Full time

Job summary

Shift4 is seeking a Lead Product Manager for North America payments processing to own the roadmap for clearing, settlement, and exception management. You will collaborate with third-party processors, networks, and cross-functional teams to drive a modular, compliant platform transition across the region.

You will translate architectural direction into actionable deliverables, manage dependencies, and define success metrics while partnering with Finance, Risk, Operations, and Engineering.

Qualifications

• 7+ years of experience in product management within payments or fintech.
• Working knowledge of transaction lifecycle mechanics—clearing, settlement, and dispute processes across card networks.
• Experience managing relationships with external processing or network partners, including roadmap negotiation and issue escalation.
• Demonstrated ability to translate architectural or technical direction into an executable, sequenced product roadmap.
• Strong cross-functional collaboration skills with Finance, Risk, Operations, and Engineering.
• Comfort working with structured data and system interfaces; ability to read data models and integration points.
• Strong written and verbal communication skills with experience presenting roadmaps to senior stakeholders.
• Analytical, detail-oriented, and adaptable during platform migration.

Responsibilities

• Own the product roadmap for Clearing, Settlement, and Exceptions/Dispute Management within the North America processing stack, aligned with global architecture and platform-independence strategy.
• Serve as the primary product contact with third-party processing and network partners, managing day-to-day requirements, escalations, and roadmap dependencies.
• Translate high-level architectural direction into detailed product requirements, phased migration plans, and measurable delivery milestones.
• Scope build-vs-buy decisions for processing capabilities not fully covered by external partners and manage the internal backlog.
• Collaborate with Finance, Risk, Operations, and Compliance to ensure flows meet regulatory, funding, and reconciliation requirements across networks.
• Define and track success metrics for processing reliability, settlement accuracy, and partner performance; report to senior stakeholders.
• Document the data model and interface contracts between processing and adjacent systems (onboarding/merchant data, gateway, billing).
• Support internal and external certifications tied to new clearing and settlement capabilities.
• Bridge North America needs with the Global Payment Architecture function to reflect regional requirements.

Job description

Key Payment Processing Product Manager, Lead – North America

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com. Shift4 is expanding globally and hiring a key Payment Processing Product Manager, Lead – North America owns the product strategy and delivery for the core transaction processing domain in North America, spanning Clearing, Settlement, and Exceptions/Dispute Management. This role is central to the company's move away from legacy, homegrown processing infrastructure toward a modern, modular processing platform, and requires close, ongoing engagement with the third-party processors and networks the business relies on today as that transition unfolds. Reporting into the Global Payment Delivery leadership, this individual translates architectural direction into a concrete, sequenced product roadmap, working across engineering, operations, finance, and external processing partners to ensure the platform is reliable, compliant, and positioned for eventual platform independence.

Responsibilities

• Own the product roadmap for Clearing, Settlement, and Exceptions/Dispute Management within the North America processing stack, ensuring alignment with the broader global processing architecture and platform-independence strategy.
• Serve as the primary product point of contact with existing third-party processing and network partners, managing day-to-day requirements, escalations, and roadmap dependencies while planning for eventual consolidation onto the target processing platform.
• Translate high-level architectural direction (e.g., separating switching/auth, clearing, and settlement into modular, replaceable components) into detailed product requirements, phased migration plans, and measurable delivery milestones.
• Partner with Engineering to scope build-vs-buy decisions for processing capabilities not fully covered by external platform partners (e.g., residuals, billing nuances, reconciliation, reporting), and own the resulting internal product backlog.
• Work closely with Finance, Risk, Operations, and Compliance to ensure clearing, settlement, and exception-handling flows meet regulatory, funding, and reconciliation requirements across card networks and payment types.
• Define and track success metrics for processing reliability, settlement accuracy, exception resolution time, and partner performance, and report progress to senior product and executive stakeholders.
• Document and maintain the logical data model and interface contracts between the processing domain and adjacent systems (onboarding/merchant data, gateway, billing), ensuring consistency in naming conventions and identifiers as legacy systems are decomposed.
• Support internal and external certification efforts (e.g., network/scheme certifications) tied to new clearing and settlement capabilities.
• Act as a bridge between regional (North America) needs and the global Payment Architecture function, surfacing local requirements for peer review and ensuring North America is represented in global processing standards.

Qualifications

• 7+ years of experience in a product management role within payments processing, acquiring or a related financial technology domain.
• Working knowledge of transaction lifecycle mechanics, specifically clearing, settlement, and dispute/exception processes across card networks.
• Experience managing relationships with external processing or network partners, including roadmap negotiation and issue escalation.
• Demonstrated ability to translate architectural or technical direction into an executable, sequenced product roadmap.
• Strong cross-functional collaboration skills, with experience working alongside Finance, Risk, Operations, and Engineering.
• Comfort working with structured data and system interfaces; ability to read and reason about data models and integration points.
• Strong written and verbal communication skills, with experience presenting roadmap and status updates to senior stakeholders.
• Analytical, detail-oriented, and comfortable operating in an environment of active architectural change and platform migration.

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

WELCOME TO THE FUTURE OF COMMERCE

About Shift4 Shift4 (NYSE: FOUR) powers the experience economy, enabling businesses to deliver the moments that matter. Transforming how people shop, dine, stay, and play, Shift4's commerce technology allows for a seamless experience at any scale. From your neighborhood restaurant to the world's largest event venues, Shift4 handles billions of transactions annually for hundreds of thousands of businesses around the world. For more information, visit shift4.com.

About Global Blue

Global Blue by Shift4 is the industry leader in Tax Free Shopping solutions, simplifying the tax refund process for international travelers and driving revenue for retailers through a fully integrated commerce experience. As a business partner for the shopping journey, we seamlessly connect shoppers and brands worldwide, powering over 40 million transactions each year. For more information, please visit globalblue.com and shift4.com.

A Global Leader in Financial Technology

75+ Countries $300+ Billion Processed Annually 300,000+ Customers 1,200+ Technology Integrations 5+ Billion Annual Transactions 100+ Payment Methods Shift4's experienced senior leadership team helps us push the boundaries of commerce innovation. Meet the Executive Team Shift4Cares We take corporate social responsibility seriously and strive to make a positive impact on the world around us. The Shift4 team is committed to making a difference in our local communities through volunteerism and other charitable contributions.

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Our people are our greatest asset, and we're always looking for driven and innovative individuals to join our fast-growing team.