Product Manager, Partner Channels & Card Servicing

JP Morgan Chase; Fairfax (DE); On-site; USD 140,000 - 200,000; Full time

Job summary

JP Morgan Chase is seeking an experienced Product Manager to shape end-to-end delivery for partner channels in the digital ecosystem. You will define a multi-year strategy, collaborate with engineering and analytics, and drive customer-centric improvements across credit card journeys on partner platforms.

You will lead cross-functional teams, write clear requirements, and manage risks while aligning stakeholders across risk, legal, marketing, and operations.

Qualifications

• 8+ years of product management experience.
• 4+ years of product experience in credit cards, lending, payments, or consumer banking/fintech platforms.
• Proven understanding of the credit card lifecycle (acquisition, servicing, rewards/benefits, disputes, fraud, payments).
• Familiarity with credit card regulations and compliance expectations in a regulated financial environment.
• Demonstrated ability to simplify complex processes and improve partner and customer experiences.
• Strong analytical skills with experience using data to prioritize, measure outcomes, and inform decisions.
• Technical fluency partnering with engineers on event-driven architectures and APIs.
• Proven ability to lead through influence and align cross-functional teams.

Responsibilities

• Define and drive a multi-year product vision, strategy, and roadmap aligned to customer outcomes and business goals.
• Lead end-to-end product discovery and delivery, from problem framing through launch and iteration.
• Write clear product requirement documents, user stories, and acceptance criteria to align teams and accelerate execution.
• Partner closely with engineering and data & analytics to deliver event-driven and API-based solutions.
• Modernize complex data sharing and digital customer journeys into consistent, intuitive experiences across partner channels.
• Assess upstream and downstream impacts to support cohesive end-to-end servicing experiences.
• Support test planning, including edge cases and negative scenarios, to improve quality and reduce risk.
• Communicate progress, risks, trade-offs, and decisions to stakeholders and incorporate feedback.
• Collaborate with co-brand partners on technical integrations for business-to-business and business-to-consumer experiences.
• Influence and align stakeholders across risk, compliance, legal, marketing, operations, and customer support.
• Monitor key performance indicators and run experiments to continuously improve product performance.

Skills

Product management

Credit cards / fintech

Regulatory compliance

Analytical thinking

Agile methodology

Stakeholder communication

Leading through influence

Tools

APIs

Data analytics tools

Event-driven architecture

Job description

JP Morgan Chase is seeking an experienced Product Manager to shape end-to-end delivery for partner channels in the digital ecosystem. You will define a multi-year strategy, collaborate with engineering and analytics, and drive customer-centric improvements across credit card journeys on partner platforms.

You will lead cross-functional teams, write clear requirements, and manage risks while aligning stakeholders across risk, legal, marketing, and operations.