Product Manager (opens in a new tab)

Seniorverse; United States; Remote; USD 85,000 - 115,000; Full time

Benefits offered by this job

Health Reimbursement (QSEHRA): Up to $

Health Reimbursement (QSEHRA): Up to $

Job summary

Seniorverse is hiring a Product Manager to organize product and development work with customers, success teams, and engineers. You’ll turn requests into prioritized work and ensure what ships is well-documented and testable.

The role blends project management, product ownership, and technical writing. You’ll triage, write specs, and build AI-powered prototypes while maintaining the knowledge base and release notes.

Qualifications

• 2+ years in product management, project management, product operations, or a similar role at a software company
• Highly organized, with a track record of keeping many moving pieces on track without dropping details
• Comfortable with technology and quick to learn new software, able to follow technical conversations
• AI-native: uses AI tools daily for real work
• Experience writing specs, user stories, or bug reports that engineers can act on
• Clear, concise writer for both technical and non-technical readers
• Comfortable working remotely and asynchronously with a distributed team

Responsibilities

• Triaging, prioritizing, specs, follow-through, and documentation of requests
• Own the engineering request board in Notion; triage, set priority, and track status
• Respond to requests from customer success and notify when work ships
• Run planning and check-ins; write user stories and acceptance criteria
• Keep releases, open issues, and product decisions documented in one place
• Test new features before release; report issues with steps to reproduce and environment details
• Build clickable prototypes with AI tools to explore ideas before development
• Turn customer feedback into prototypes for leadership and customers
• Review and edit all AI-produced content for accuracy and clarity
• Own the help center and write/update articles; publish release notes

Skills

Highly organized

AI-native

Editorial judgment

Clear writer

Remote collaboration

Education

Bachelor's degree or equivalent

Tools

Notion

Jira

Linear

Job description

About the Role

We're looking for a Product Manager to keep our product and development work organized and moving. You'll work with our customers, our customer success team, and our engineers. You'll turn requests into clear, prioritized work and make sure what ships is documented and understood.

Think of this role as part project manager, part product owner, part technical writer. Our customer success team brings in requests and bug reports from customers. You own what happens next: triage, prioritization, specs, follow-through, and the documentation once it ships. When an idea needs testing before it goes to engineering, you'll build a working prototype with AI tools and show it to the people who asked for it.

We expect you to be AI-native. You use AI tools every day to do more work, and better work: drafting specs, summarizing feedback, organizing the request board, writing help articles, and building prototypes. You also know where AI output falls short. Everything you hand to an engineer, a customer, or a teammate is something you've read, checked, and would put your name on. One clear, accurate spec is worth more to us than five long generated ones.

This role is a fit for someone who is highly organized, comfortable with technology, and quick to learn new tools. Day to day, you might clean up the request board in the morning, prototype a new screen with AI in the afternoon, and update three help articles after a release.

Key Responsibilities

Development Team Organization

• Own the engineering request board in Notion. Triage new cards, ask follow-up questions, set priority, and keep every card's status current.
• Respond to requests from customer success and the rest of the team, and tell the requester when the work ships.
• Run planning and check-ins with the development team, and track progress against priorities.
• Write clear specs with user stories and acceptance criteria so engineers know what to build and how to tell when it's done.
• Keep releases, open issues, and product decisions documented in one place.
• Test new features before release and report issues with steps to reproduce, environment details, and customer impact.

Using AI Tools

• Use AI tools across every part of this role (triage, specs, research, analysis, and documentation) to get more done without lowering quality.
• Build clickable prototypes and working mockups with AI tools such as Claude Code or Codex to explore ideas before development starts.
• Turn customer feedback and support tickets into prototypes that leadership and customers can react to.
• Review and edit everything AI helps you produce before it goes out. Specs, articles, and release notes should be accurate, short, and in plain language.

Help Center and Documentation

• Own the help center. Keep articles current as features change, and write new articles for new features.
• Work with customer success to turn their configuration guides, troubleshooting notes, and FAQs into published articles.
• Maintain internal product documentation: how features work, settings, known issues, and workarounds.
• Write release notes for customers and the internal team.

Customer and Team Feedback

• Learn how adult day centers run, including attendance, care plans, assessments, billing, and state reporting, and how centers use Seniorverse for each.
• Spot patterns across tickets and requests, judge how widely a request applies across customers, and bring it to leadership with a recommendation.
• Join customer calls when needed to understand a request firsthand.

Qualifications

Required

• 2+ years in product management, project management, product operations, or a similar role at a software company
• Highly organized, with a track record of keeping many moving pieces on track without dropping details
• Comfortable with technology and quick to learn new software. You don't need to be an engineer, but you can follow a technical conversation, read a bug report, and ask the right questions.
• AI-native: you use AI tools daily for real work and can show something you've built with them
• Strong editorial judgment: you can tell when AI output is accurate, clear, and useful, and you cut or rewrite what isn't
• Experience writing specs, user stories, or bug reports that engineers can act on without a follow-up meeting
• Clear, concise writer for both technical and non-technical readers
• Comfortable working remotely and asynchronously with a distributed team

Preferred

• Experience with Notion, Jira, Linear, or similar request and project tracking tools
• Experience writing or maintaining a help center or knowledge base
• Background in healthcare, senior care, or other regulated industries
• Familiarity with HIPAA or SOC 2
• Startup or early-stage company experience
• Bachelor's degree or equivalent experience

Work Environment

• Remote (U.S.-based), full-time
• Reports to the Chief Technology Officer
• Works with support tickets and records that can contain Protected Health Information (PHI); HIPAA training required

Compensation & Benefits

• Salary of $85,000 – $115,000, based on experience
• Health Reimbursement (QSEHRA):
  • Up to $500/month (individual)
  • Up to $750/month (family)
• PTO: Flexible, non-accrual policy (20–25 days/year encouraged)
• Work from home

Why Seniorverse

• Build the product that adult day centers use to care for older adults every day
• Work directly with engineering, customer success, and leadership
• Use AI tools as a core part of the job, not a side experiment
• Own the request process and the knowledge base, and shape how they work as we grow
• Join a small, fast-moving startup where customers use what you build within weeks

About Seniorverse

Seniorverse is a dynamic startup dedicated to transforming the senior care industry by providing innovative software and operational solutions tailored for adult daycare operators. Our mission is to responsibly serve seniors, their families, and the public good by empowering adult daycare providers with cutting-edge technology to deliver cost-effective, high-quality, and accessible senior care.

Seniorverse is an equal opportunity employer committed to building a diverse and inclusive team.