Product Manager, Onboarding & QA (Hybrid)

Nuveen; Charlotte, Northern (NC, KY); Hybrid; USD 62,000 - 86,000; Full time

Job summary

The Product Management role at TIAA sits onsite in Charlotte, NC with a likely hybrid arrangement. You will manage product strategy and end-to-end lifecycle, coordinate across partners, and develop test plans for onboarding automation and model changes.

3+ years QA, B2B retirement services experience, and Agile proficiency are required. This role emphasizes risk and compliance, readiness documentation, and cross-functional collaboration to deliver high-quality solutions for onboarding automation

Qualifications

• 3+ years QA experience, auditing & testing.
• Institutional/Corporate Retirement Services experience especially in B2B required.
• Scaled Agile preferred; Agile experience required.

Responsibilities

• Develop and support planning, design, and execution of test plans, test scripts, and provide walkthrough to business partners for R+ onboarding and changes for all model types, representing all user profiles.
• Work closely with various partners to perform and validate test cases based on quality requirements
• Ensure the delivered product meets the minimum quality standards, is fully functional and user-friendly.
• Execute test plans end-to-end to verify user experience, integration with all business processes, demonstrate successful configuration of downstream systems, execution of participant transactions, delivery of related collateral, etc.
• Coordinate with R+ and RKT partners to ensure appropriate representation in test plan creation documenting requirements and clarify queries.
• Create systems to track testing progress, issues, ensure resolution, and report to management on progress.
• Acts as R+ subject matter expert on features and services required for delivery to end users.
• Develop and execute test plans to ensure that all requirements are met
• Clearly document and defects and provide initial prioritization with input from business partners
• Ensure business expectations are met during the testing process
• Ensure ongoing compliance with quality and industry regulatory requirements
• Develop readiness plans and applicable readiness documentation, including process maps, job aids and SOP's

Skills

Product Management

Analytical skills

Communication skills

Attention to detail

Education

University degree

Tools

JIRA

Confluence

Job description

The Product Management role at TIAA sits onsite in Charlotte, NC with a likely hybrid arrangement. You will manage product strategy and end-to-end lifecycle, coordinate across partners, and develop test plans for onboarding automation and model changes.

3+ years QA, B2B retirement services experience, and Agile proficiency are required. This role emphasizes risk and compliance, readiness documentation, and cross-functional collaboration to deliver high-quality solutions for onboarding automation