Product Manager-1

TIAA; Charlotte (NC); Hybrid; USD 52,000 - 85,000; Full time

Job summary

TIAA is seeking a Product Manager (Non-Employee Contingent) to guide product strategy and end-to-end lifecycle. You will coordinate with partners across the enterprise to align promotion, distribution, and execution of product initiatives.

The role requires 3+ years in product management or related QA/test planning, strong analytical skills, and familiarity with Agile, JIRA, and Confluence. Hybrid onsite work and a base pay range are noted in the posting.

Qualifications

• University degree preferred.
• 3+ years' QA experience, auditing & testing Institutional/Corporate Retirement Services experience especially in B2B required.
• Scaled Agile preferred; Agile experience required; JIRA and Confluence experience required.

Responsibilities

• Coordinate with partners across the enterprise to deliver product strategy and ensure accurate operations, promotion, and distribution of the product.
• Conduct research on product trends and consumer behavior to inform the product strategy.
• Produce reports on profitability and performance and discuss expectations, market dynamics and customer preferences.
• Monitor metrics and market dynamics and measure product performance against business expectations.
• Coordinate strategic processes for the product and ensure partnership alignment on lifecycle decisions.
• Work with legal, risk and compliance teams to ensure products adhere to regulatory and privacy requirements.
• Act as product subject matter expert on features and services.

Skills

Product Management

Project Management

Strategic Thinking

Go-To-Market

Resiliency

Attention to detail

Education

University degree preferred

Tools

JIRA

Confluence

MS Office

Job description

This is a Non-Employee Contingent Worker Role providing services for TIAA's family of companies and will be employed by TIAA's preferred 3rd Party Supplier. As a Non-Employee CW, perform a variety of moderately complex business planning, support, and project-related duties. Demonstrates an exceptional standard of quality and holds themselves accountable to achieving excellent results.

This role will sit onsite, likely in a hybrid capacity, at the location(s) listed in this posting.

Product Management

The Product Management role is responsible for managing aspects of the product strategy and the end-to-end product lifecycle. This job reviews and assesses market trends, consumer behavior, and competitor activity to identify market opportunities for the products.

Key Responsibilities and Duties

• Coordinates with partners across the enterprise to deliver product strategy and ensure accurate and cohesive operations, promotion, and distribution of the product.
• Conducts research on product trends and positioning strategies, analyzes consumer behavior and develops insights on market conditions to inform the product strategy.
• Produces reports on profitability and performance and fosters discussions around business expectations, market dynamics, and customer preferences.
• Monitors various metrics and market dynamics and measures product performance against business expectations.
• Coordinates strategic processes for the product and ensures partnership alignment on decisions related to the product lifecycle.
• Partners with legal, risk and compliance teams to fully identify, understand, establish controls, test and mitigate potential risks to ensure products adhere to compliance, privacy regulations and policies.
• Acts as product subject matter expert on features and services.

Educational Requirements

University (Degree) Preferred

Work Experience

3+ Years Required; 5+ Years Preferred

Career Level

7IC

The Product Manager role is responsible for understanding the business requirements for the R+ program and developing appropriate test plans to ensure the successful delivery for Onboarding Automation.

Key Responsibilities and Duties

• Develop and support planning, design, and execution of test plans, test scripts, and provide walkthrough to business partners for R+ onboarding and changes for all model types, representing all user profiles.
• Work closely with various partners to perform and validate test cases based on quality requirements.
• Ensure the delivered product meets the minimum quality standards, is fully functional and user-friendly.
• Execute test plans end-to-end to verify user experience, integration with all business processes, demonstrate successful configuration of downstream systems, execution of participant transactions, delivery of related collateral, etc. and all requirements are met.
• Coordinate with R+ and RKT partners to ensure appropriate representation in test plan creation documenting requirements and clarify queries.
• Create systems to track testing progress, issues, ensure resolution, and report to management on progress.
• Acts as R+ subject matter expert on features and services required for delivery to end users.
• Develop and execute test plans to ensure that all requirements are met.
• Clearly document and defects and provide initial prioritization with input from business partners.
• Ensure business expectations are met during the testing process.
• Ensure ongoing compliance with quality and industry regulatory requirements.
• Develop readiness plans and applicable readiness documentation, including process maps, job aids and SOP's.

Educational Requirements

University (Degree) Preferred

Work Experience

3+ years' QA experience, auditing & testing Institutional/Corporate Retirement Services experience especially in B2B required. Scaled Agile preferred; Agile experience required JIRA and Confluence experience required

Other Skills and Experience

• Strong technical, analytical, and business skills.
• Ability to communicate succinctly verbally and in writing.
• Use of AI recommended.
• Proven ability to deliver results in a growing and changing environment.
• Proficient in Microsoft Products - MS Excel, MS VISIO, MS Power Point, MS Word.
• Strong analytical and problem-solving skills.
• Meticulous attention to detail.
• Strong attention to detail, analytical skills and problem-solving abilities with demonstrated strong initiative.

Related Skills

• Accountability.
• Go-To-Market.
• Product Management.
• Project Management.
• Resiliency.
• Strategic Thinking.

Start Date: 19-Oct-2026

End Date: 31-Dec-2027

Travel Required: No

Anticipated Posting End Date:

Base Pay Range: $44.71/hr - $62.50/hrActual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

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