Senior Digital Onboarding Product Lead (KYC & Launch)

JPMorgan Chase & Co.; Jersey City (NJ); On-site; USD 120,000 - 160,000; Full time

Job summary

JPMorgan Chase & Co. in New Jersey seeks a Senior Product Associate for Digital Onboarding within Commercial and Investment Bank.

You will drive end-to-end product life cycles, champion the voice of the customer, and help develop profitable offerings that deliver real client value. Collaborating with cross-functional teams, you will define the onboarding, KYC and payments experience, maintain the product backlog, write PRDs, and track key metrics to improve cost, reliability and user

Qualifications

• 3+ years of experience in product management or a relevant domain area.
• Advanced knowledge of the product development life cycle, design, and data analytics.
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Ability to thrive in a cross-functional environment while balancing multiple responsibilities, scoping projects, evaluating priorities, and effectively working well within a team.
• Establish and maintain relationships with the key business and technology stakeholders on product capabilities and priorities.
• Proven track record of delivering results in a fast-paced, dynamic environment, and driving innovation on behalf of internal and external stakeholders.
• Possess excellent communication, analytical and problem-solving skills.
• Prior experience in managing API driven digital platforms; working knowledge of APIs for day to day needs and drive conversations with technology teams.
• Presents ideas to senior management & clients and are excited to work with payments onboarding/lifecycle management vendors.
• Bachelor's degree

Responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Leads the execution of complex digital products, programs and initiatives which have impact across the enterprise
• Drives global product requirements definition, product planning and product design (including writing PRDs) of new features and enhancements
• Works closely with the scrum team to drive requirements as the product owner
• Acts as a key participant in large-scale planning, defining the product roadmap based on business outcomes
• Makes decisions in digital strategy for product/functionality/experience area requiring strong understanding of the business, policies, procedures and/or compliance requirements
• Collaborates and consults strategically with peers, colleagues and mid-level to senior managers to resolve issues and achieve execution goals
• Operates as primary interface between business, tech, ops, risk, legal and compliance to drive digital onboarding and KYC solutions to internal and external clients

Skills

Product management

Data analytics

Cross-functional collaboration

Communication

API platforms

Education

Bachelor's degree

Tools

JIRA

Confluence

Job description

JPMorgan Chase & Co. in New Jersey seeks a Senior Product Associate for Digital Onboarding within Commercial and Investment Bank.

You will drive end-to-end product life cycles, champion the voice of the customer, and help develop profitable offerings that deliver real client value. Collaborating with cross-functional teams, you will define the onboarding, KYC and payments experience, maintain the product backlog, write PRDs, and track key metrics to improve cost, reliability and user