Product Manager: Client Onboarding & Innovation

JPMorgan Chase & Co.; Chicago (IL); On-site; USD 120,000 - 170,000; Full time

Job summary

JPMorgan Chase & Co. in Chicago seeks a Product Manager for Client Onboarding and Servicing to own end-to-end product life cycles and deliver value to clients through well-architected offerings.

You will lead discovery, roadmap, and success metrics, align with risk and compliance, and partner with engineering, design, and operations to ensure scalable, high-quality client experiences. This role requires 5+ years of product management experience, strong analytical skills, and the ability to drive

Qualifications

• 5+ years of experience in product management or a related domain.
• Deep knowledge of product development lifecycle, design, and analytics.
• Ability to lead lifecycle activities including discovery, ideation, and requirements definition.
• Experience with operational management and change readiness.
• Proven ability to engage with technology and business audiences.
• Strong data-driven decision making and metrics tracking.

Responsibilities

• Develops a product strategy and vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions
• Owns and develops a product backlog aligned to roadmap and value proposition
• Tracks key success metrics: cost, features, risk, and reliability
• Directs end-to-end delivery, from intake to deployment and operationalization
• Leads change management across partners ensuring risk/compliance adherence
• Manages timelines, dependencies, blockers, and resource needs
• Maintains a transparent portfolio view of timelines and dependencies

Skills

Product management

Lifecycle management

Data analytics

Stakeholder management

Risk and compliance

Cross-functional leadership

Job description

JPMorgan Chase & Co. in Chicago seeks a Product Manager for Client Onboarding and Servicing to own end-to-end product life cycles and deliver value to clients through well-architected offerings.

You will lead discovery, roadmap, and success metrics, align with risk and compliance, and partner with engineering, design, and operations to ensure scalable, high-quality client experiences. This role requires 5+ years of product management experience, strong analytical skills, and the ability to drive