Product Manager, On-Premise Digital Guest Experience

Inspire-Brands; Atlanta (GA); On-site; USD 120,000 - 180,000; Full time

Job summary

Inspire Brands is seeking a Product Manager to shape on-site guest experiences across digital and physical touchpoints within a multi-brand restaurant ecosystem. The role requires four days on-site (Mon–Thu) and collaboration with engineering, design, data, operations, marketing, and restaurant teams to translate insights into scalable product outcomes.

You will own end-to-end lifecycle from discovery to rollout, pilot validation, scale, and continuous improvement, with KPIs, guardrails, and

Qualifications

• Bachelor's degree in Business, Marketing, Computer Science, or related field.
• 7+ years of product management experience.
• Experience collaborating with both business and IT to accomplish project objectives.
• Proven track record of driving digital innovation and delivering outperformance to stated business goals.
• Experience in restaurant or hospitality industries is a plus, but not required.

Responsibilities

• Drive product strategy, discovery, and roadmap execution by identifying high-value opportunities across the guest journey.
• Lead end-to-end product lifecycle from opportunity definition, research, and validation through delivery and rollout.
• Design and optimize cohesive physical-digital experiences across software, hardware, data, and integrations.
• Build alignment across brands and enterprise functions to deliver scalable solutions.
• Define KPIs and guardrails, monitor post-launch performance, and drive adoption and training.

Skills

Product management

Agile methodologies

Cross-functional leadership

Data-driven decision making

Education

Bachelor's degree

Job description

Build delightful experiences that keep customers coming back.This Product Manager will help shape the future of the on-premise guest experience at Inspire Brands by turning guest and team-member insights, operational needs, market trends, emerging technology, and business priorities into intuitive experiences that drive growth, convenience, and measurable impact. Working across a distinctive portfolio of leading restaurant brands, they will define product strategy and bring bold ideas to life across digital and physical restaurant touchpoints.This role sits at the intersection of guest experience, restaurant operations, business strategy, data, and technology. They will lead product initiatives from opportunity identification and discovery through delivery, pilot validation, scale, and continuous improvement. They will partner with engineering, design, analytics, data product, operations, marketing, technology operations, restaurant teams, franchisee stakeholders, and external partners to solve complex problems and deliver scalable capabilities that work in real restaurant environments.Great candidates are naturally curious, relentlessly guest-focused, and comfortable creating clarity in complex environments. They connect qualitative and quantitative insights, understand the relationship between digital experiences and restaurant workflows, challenge assumptions, make thoughtful tradeoffs, and tell compelling stories that align diverse stakeholders around a shared outcome.*This is a 4-day On-Site Required Position (typically Monday-Thursday)RESPONSIBILITIESDescribes the top 5 most important responsibilities that account for 80% of position.Drive product strategy, discovery, and roadmap execution by identifying high-value opportunities across the restaurant guest journey, translating guest, operator, brand, business, and technology insights into clear product outcomes, priorities, and investment recommendations.Lead end-to-end product lifecycle management, guiding initiatives from opportunity definition, research, and technical validation through requirements, delivery, pilot execution, rollout, continuous improvement, and retirementDesign and optimize cohesive physical-digital experiences by translating restaurant workflows and guest needs into intuitive journeys, scalable capabilities, clear requirements, and measurable acceptance criteria across software, hardware, data, and integration touchpoints.Build alignment across brands and enterprise functions, partnering with Design, Engineering, Data, Analytics, Operations, Marketing, Technology Operations, PMO, restaurant teams, franchisee stakeholders, and external partners to resolve dependencies and deliver scalable solutions.Measure product value and enable successful adoption by defining KPIs and guardrails, establishing experimentation and pilot plans, monitoring post-launch performance, and partnering on training, change management, support readiness, and stakeholder communication.EDUCATION QUALIFICATIONSMinimum: 4 Year / Bachelors DegreeRequired Minimum: Bachelor's degree in Business, Marketing, Computer Science, or related fieldEXPERIENCE QUALIFICATION7+ years of experience of product management practices, agile methodologies, and test-driven development experience.Demonstrated thought leadership in solving customer-facing digital experience opportunities.Demonstrated experience collaborating with both business and IT to accomplish project objectives.A proven track record of driving digital innovation and delivering outperformance to stated business goals.Experience in restaurant or hospitality industries, with location or AI-enabled products, or within other physical-digital environments is a plus, but not required.Experience working across multiple brands, business units, platforms, or stakeholder groups is a plus.Experience evaluating or managing external technology partners is a plus.REQUIRED KNOWLEDGE, SKILLS, or ABILITIESDeep understanding of customer-facing digital products, consumer behavior, ecommerce, omnichannel journeys, and user-centered product development.Ability to understand how digital experiences interact with physical environments, restaurant workflows, hardware, data, and operational processes.Strong analytical skills and the ability to define success measures, evaluate product performance, and lead data-driven discussions around prioritization and impact.Equipped with the digital technical fluency to be capable of understanding technical constraints and prioritizing and discussing tradeoffs between development and business teamsKnowledge of the range of activities related to the product development lifecycle (e.g. opportunity identification, product discovery, project execution, and post launch performance measurement and management)Ability to translate data-driven insights, business intent, customer needs, and/or technical direction into clear, concise, well-documented product requirementsExcellent oral and written communication skills – capable of communicating in a way that conveys a clear understanding of the unique needs of widely varying audiencesExcellent problem-solving skills – ability to adapt quickly to changing business priorities and overcome unexpected challengesStrong project/workflow management, prioritization, and negotiating skillsAbility to influence cross-functional teams and deliver results; conscientious about meeting project deadlinesPassion for the restaurant industry and a strong desire to help shape the future at Inspire Brands with entrepreneurial spiritSelf-starter personality who can operate with minimal supervisionDECISION-MAKING AUTHORITYOperates under general direction and is expected to independently make day-to-day product decisions within the approved strategy and roadmap. Recommends product priorities, scope tradeoffs, pilot approaches, and investment decisions using guest, business, operational, and technical evidence. Seeks support with decisions having material financial, architectural, brand, legal, security, or operational impact.Inspire is a multi-brand restaurant company whose portfolio includes more than 33,300 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.