eCommerce Manager- BWW

IRB USA Inspire Resources; United States; On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Healthcare benefits

Job summary

Inspire Brands in the United States seeks a Manager of eCommerce Business to lead optimization and growth of the eCommerce channel, focusing on guest experience and business‑enabling features. You will drive planning and execution of owned content, collaborating with brand, marketing, digital and product teams to prioritize and deliver against the digital strategy.

As part of our digital experience team, you will manage UAT with tech and brand partners, track performance metrics, and advance

Qualifications

• Strong analytical skills with data interpretation.
• Proven ability to manage multiple priorities and deadlines.
• Excellent communication and cross-functional collaboration.
• Detail‑oriented with focus on flawless execution.

Responsibilities

• Lead planning and execution of owned eCommerce content to optimize UX and performance.
• Drive menu optimization and product merchandising for higher conversion.
• Collaborate with marketing, analytics, IT and product teams on eCommerce initiatives.
• Monitor traffic, conversion, and CSAT; propose data‑driven improvements.

Skills

Analytical skills

Project management

Communication

Collaboration

Detail oriented

Problem solving

Integrity

Education

Bachelor's degree in Marketing/Business/Digital Media/related field

MBA preferred

Job description

The Manager of eCommerce Business will lead efforts to optimize and grow the eCommerce channel, focusing on both guest-facing and business-enabling features to drive traffic, conversion, check size, and customer satisfaction (CSAT). This role will drive the planning and execution of all owned eCommerce content, collaborate with internal teams to prioritize and deliver forward app and web development, and provide support to owned delivery and third-party marketplace initiatives. Reporting to the Director of Digital Experience, the Manager of eCommerce Business will play a pivotal role in enhancing performance across digital platforms and ensuring seamless execution of eCommerce strategies. This is an important role with Inspire Brand’s digital experience team and is key to our journey in elevating and growing our digital business. To deliver on our aggressive multi-year roadmap and priorities, you will need to be invested in our brands business objectives, guest needs, franchisee needs, product performance, and technical platforms. You will collaborate closely with our brand, marketing, digital, and product teams to prioritize and deliver against the digital strategy.

Key Requirement

• This position is required onsite 4 days per week, typically Monday - Thursday.

Responsibilities

• Determine the best way to strategically support menu optimization, and product merchandising to generate high conversion rates.
• Ensure cross functional collaboration around menu releases and the support of limited time and new products, supporting a seamless menu release and managing UAT between tech and brand teams.
• Drive the planning, creation, and execution of all owned eCommerce content to enhance user experience and support business goals.
• Facilitate as-needed business activities to improve eCommerce performance metrics, including traffic, conversion, check size, and CSAT.
• Collaborate with Inspire product teams to plan, execute, and prioritize forward app and web development, ensuring enhancements are aligned with business objectives.
• Stay current with digital best practices, strategies, competition, & industry standards.
• Drive the optimization of guest-facing features, such as navigation, search, and checkout, as well as business-enabling features to maximize eCommerce performance.
• Track the brands overall digital performance and investigate any major performance changes to identify possible product improvements, content updates or strategy changes that deliver on overall digital and e-commerce goals.
• Develop merchandising and upsell opportunities within owned menu driving incremental revenue.
• Establish and implement strategies to grow and optimize owned delivery channels, ensuring alignment with broader business goals.
• Support the third-party marketplace team by providing insights and recommendations to enhance performance on external platforms.
• Partner with cross-functional teams, including marketing, analytics, IT, and product teams, to ensure cohesive execution of eCommerce initiatives.
• Work closely with Inspire product teams to plan and execute user acceptance testing (UAT) for app and web platforms, ensuring high-quality deployments.
• Collaborate with internal stakeholders to align on eCommerce priorities and communicate performance updates and recommendations.
• Analyze eCommerce performance data to identify opportunities for growth and optimization.
• Establish a robust test-and-learn agenda to refine strategies and improve key performance metrics.
• Monitor industry trends and competitor activities to identify best practices and potential enhancements to eCommerce capabilities.

Education & Experience

• Minimum: 4yr degree in Marketing, Business, Digital Media, or a related field. MBA preferred.
• 3+ years of experience in eCommerce, digital marketing, or related fields.
• Proven track record of driving performance improvements in digital platforms.
• Experience with mobile and web-based eCommerce platforms and delivery channels.
• Familiarity with third-party marketplace strategies and operation.

Required Knowledge, Skills & Abilities

• Strong analytical skills with the ability to interpret data and translate insights into actionable strategies.
• Excellent project management skills with the ability to manage multiple priorities and meet deadlines.
• Exceptional communication and collaboration abilities, with a focus on influencing cross-functional teams and stakeholders.
• Detail-oriented with a focus on flawless execution and continuous improvement.
• Strong problem-solving skills with a structured and innovative approach to challenges.
• Personal integrity, humility, and a collaborative spirit.

Travel Requirements

Availability to travel up to 20%.

About Inspire

Join our team and help drive the future of digital commerce. Inspire is a multi-brand restaurant company whose portfolio includes more than 33,300 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences. Inspire is a multi-brand restaurant company whose portfolio includes more than 33,400 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants across 55 global markets. In an industry facing increasing disruption, our leaders saw an opportunity to build a restaurant company unlike any other – one that brings together differentiated yet complementary brands and aims to make them stronger than they would be on their own. Found inherently in the purposes of our family of brands, we identified a common thread between our restaurants – the capacity to inspire. From guest experience to career development to community well-being, Inspire plays a role in the lives of millions of people every day. Our brands are diverse, distinctive, and fan favorites. In a sense, you could say we seek those who provide something different than the norm.