Product Manager - Member Experience Data & Chat

Highmark Health; Hartford (CT); On-site; USD 86,000 - 139,000; Full time

Job summary

Highmark Health is seeking a data product professional to lead data assets across member services, contact centers, and omnichannel platforms. You will shape strategy, manage the backlog, and drive cross-functional collaboration to improve member experience and operational insights.

The role emphasizes governance, data quality, and scalable product roadmaps to enable trusted data assets and enterprise adoption. Office-based position with regular travel in the Hartford area.

Qualifications

• 3 years of Product experience.
• 3 years with the Software Lifecycle.
• 1 year of Advanced domain experience.
• 1 year with the Agile process.
• Bachelor's Degree in science, technology, mathematics or related field OR relevant experience.

Responsibilities

• Understand the department's and the company's strategic roadmap and develop a holistic product vision and strategy to drive value.
• Actively anticipates future needs and utilizes metrics and qualitative input to identify asset improvement opportunities.
• Represent the product in governance meetings.
• Clearly sets and communicates roadmaps, priorities, experiments, and decisions across audiences, from product team to executive levels.
• Serve as accountable owner for the sets of products/tools within the designated portfolio.
• Identify and drives both cross-product and cross-customer value and shared learnings.
• Own the product backlog and uses input from internal and partner teams to frequently refresh and re-prioritize the backlog.
• Other duties as assigned.

Skills

Business Acumen for P&Ls

Communication

Conflict Management

Education

Bachelor's Degree in science, technology, mathematics or related field

Job description

Highmark Health is seeking a data product professional to lead data assets across member services, contact centers, and omnichannel platforms. You will shape strategy, manage the backlog, and drive cross-functional collaboration to improve member experience and operational insights.

The role emphasizes governance, data quality, and scalable product roadmaps to enable trusted data assets and enterprise adoption. Office-based position with regular travel in the Hartford area.