Data-Driven Product Manager: Member & Chat Insights

Highmark Health; Columbia (SC); On-site; USD 86,000 - 139,000; Full time

Job summary

Highmark Health seeks a Data Product Manager to leverage member service and omnichannel data to enhance customer experience and operations. You will define trusted data assets, govern data quality, and sequence innovative data products aligned to enterprise goals.

You will build strategic roadmaps, collaborate with cross-functional teams, and ensure data governance and compliance while maximizing business value and adoption.

Qualifications

• Bachelor's Degree or relevant experience in lieu of a degree.
• 3 years of product experience and lifecycle knowledge.

Responsibilities

• Understand strategic roadmap and develop product vision to drive value.
• Anticipate future needs using metrics and qualitative input.
• Own backlog and refresh/prioritize with internal and partner inputs.
• Represent the product in governance meetings and drive cross-functional value.
• Oversee portfolio products/tools and ensure governance compliance.
• Identify asset-improvement opportunities and prioritize experiments.

Skills

Business Acumen for P&Ls

Communication

Conflict Management

Education

Bachelor's Degree in science, technology, mathematics or related field

Job description

Highmark Health seeks a Data Product Manager to leverage member service and omnichannel data to enhance customer experience and operations. You will define trusted data assets, govern data quality, and sequence innovative data products aligned to enterprise goals.

You will build strategic roadmaps, collaborate with cross-functional teams, and ensure data governance and compliance while maximizing business value and adoption.