Product Manager, Marketplace Buyer Experience

RB Global Inc.; Westchester (IL); Hybrid; USD 100,000 - 160,000; Full time

Job summary

Ritchie Bros. is seeking a Product Manager to own the buyer discovery and transaction surfaces, aligning with business priorities. You will partner with engineering and design to scope, sequence, and ship features, while improving search relevance and the discovery journey.

You will define success metrics, collaborate with upstream platform teams, and support international rollout across languages and regulatory contexts.

Qualifications

• 3+ years in product management for consumer-facing web products with transactions.
• End-to-end ownership from problem definition to launch and iteration.
• Strong written communication that makes tradeoffs legible to engineers and executives.

Responsibilities

• Own the buyer experience end-to-end, including story writing, cross-functional execution, and sharing insights.
• Evaluate market and user research, analyze data, and identify high-impact work.
• Partner with engineering and design to scope, sequence, and ship features within timelines and capacity constraints.
• Improve search relevance and discovery to help buyers find equipment with less effort.
• Define success metrics before launch and use results to guide next steps.
• Collaborate with upstream platform and listings teams to align roadmaps with buyer needs.
• Support international rollout across countries, languages, and regulatory contexts.
• Keep stakeholders and leadership informed on progress, risks, and outcomes.

Skills

3+ years PM experience

End-to-end ownership

Strong written communication

Technical systems fluency

Product analytics fluency

Job description

Description

Key responsibilities

• Own the product strategy and roadmap for buyer-facing discovery and transaction surfaces, and keep it aligned to business priorities.
• Turn customer and business problems into clear written product definition: one-pagers, PRDs, design briefs and release plans.
• Partner daily with engineering and design to scope, sequence and ship, making the tradeoff calls when timelines or capacity are constrained. - Improve search relevance and the discovery journey so buyers reach the right equipment with less effort.
• Deliver and evolve the buying formats the marketplace offers, spanning auction bidding and fixed-price purchase.
• Define success measures before launch, ensure they are instrumented, and use the results to decide what comes next.
• Work with the upstream platform and listings teams whose services this experience depends on, and represent buyer needs in their roadmaps.
• Support international rollout, where the same experience ships across multiple countries, languages and regulatory contexts.
• Keep stakeholders and leadership current on progress, risks and outcomes without being chased for it.

Qualifications

Required qualifications

• 3+ years in product management, including consumer-facing web products where customers complete transactions.
• Demonstrated end-to-end ownership of a product area, from problem definition through launch and iteration.
• Strong written communication: you can make a complex tradeoff legible to engineers and executives in the same document.
• Comfort with technical systems: you can read an API contract, follow how data moves between services, and debate implementation tradeoffs credibly.
• Fluency with product analytics and a habit of defining and monitoring your own metrics.

Preferred qualifications

• Marketplace, auction or e-commerce experience, particularly where payment follows a commitment rather than an immediate cart checkout.
• Search and relevance experience: ranking, filtering, query understanding.
• Experience shipping across multiple countries and languages.
• Familiarity with real-time systems such as live bidding or streaming updates.
• Hands-on with AI development tools such as Claude Code, for investigating the codebase, tracing behaviour and checking data without waiting on engineering.

Competencies

• Delivery and quality: ships predictably, at a standard that holds up.
• Product judgment and prioritization: chooses well and says no clearly.
• Customer and problem insight: grounds decisions in evidence.
• Communication and documentation: writes so others can act without a meeting.
• Alignment and influence: builds agreement across teams and upward.

Responsibilities

• Responsible for an area of the buyer experience, end-to-end, including writing the story, driving cross-functional execution, making thoughtful product decisions along the way, and sharing insights and results throughout the company.
• Evaluates market and consumer user experience research and results based on discovered industry trends and competitor landscapes, through conversations with the customer, data analysis and metrics.
• Identifies the highest impact work, prioritizes, and delivers improvements in a measurable way.
• Partners with other product teams, engineering, design, and various other stakeholders as necessary to create a high-achieving team.
• Drives crucial product initiatives.
• Articulates complex problems with exceptional clarity and contributes to team strategy
• Takes ownership of the problem through to the solution within and across teams, peers, partners and leadership.
• Actively ensures their product team is aligned and engaged.
• Perform other duties as assigned.

EEO Information

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.