Senior Product Manager - Services

Ritchie Bros.; Westchester (IL); On-site; USD 140,000 - 190,000; Full time

Job summary

Ritchie Bros. is seeking a Senior Product Manager to lead the Buyer Services business as we scale RB Marketplace. You will own the execution/tactics, ensuring every transaction includes a service attach, and partner closely with engineering on architectural decisions.

The role emphasizes speed, collaboration, and use of AI tooling to remove friction, delivering measurable impact within fast-moving environments.

Qualifications

• Bachelor's degree and 6+ years of product management experience or equivalent shipping software products.
• Experience shipping AI/ML-powered features into production.
• Comfort working with engineering on technical architecture decisions (APIs, microservices, data pipelines).
• Track record of building your own proofs of concepts.
• Ability to earn buy-in from established teams without direct authority.

Responsibilities

• Define MVPs and drive them to production, not just pilots.
• Drive the product roadmap for buyer platform consolidation across Finance, Shipping, and Warranties.
• Identify AI-enabled workflows and turn them into shipped features.
• Improve velocity, including AI-assisted alternatives.
• Build methods to evaluate quality, reliability, and safety.
• Make decisions quickly in ambiguity and document postmortems.

Skills

AI/ML features

APIs & microservices

Prototyping/POCs

Influence without authority

Education

Bachelor's degree

Tools

APIs

Microservices

Data pipelines

Job description

À propos de l’équipe - Technologies

Nos équipes Technologies collaborent depuis différents endroits dans le monde entier sur de nombreux sites de commerce électronique, applications mobiles et plateformes d'enchères en ligne automatisées. Nous encourageons et valorisons l'innovation technique et utilisons des technologies et des outils parmi les plus performants de l’industrie.

About Us

RB Global (NYSE: RBA)

RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value‑added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end‑to‑end asset management, data‑driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

RB Global full‑time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.

About The Team

About the team - Tech

Our Technology teams work collaboratively from different locations across the world on multiple eCommerce sites, mobile applications, and automated online auctions. We encourage and celebrate technical innovation and work with some of the industry’s leading technologies and tools.

Every day your work will make a difference in the way we run our business and the in the way customers interact with us

Job Description

About the Role

At RB Global Inc., we are the trusted global partner for insights, services, and transaction solutions for commercial assets and vehicles. As we continue to scale our RB Marketplace business, we are looking for a Senior Product Manager to lead execution of the Buyer Services business. This is a strategic role focused on driving attach rate for the growth of all buyer services. You won’t just be managing a checklist; you will be the primary product architect of the execution/tactics, ensuring that every transaction includes a service attach. You will act as the critical link between all services and will work closely with engineering teams.

The posture is speed and collaboration together: use AI tooling for internal and customer facing functions, wherever it removes friction or manual toil, and work with existing teams to find the fastest path forward.

Responsibilities

• Define MVP's and drive that to production and not just a pilot
• Drive and influence the product roadmap for buyer platform consolidation across Finance, Shipping, and Warranties as the near‑term focus within all buyer services
• Identify workflows, internal and buyer-facing, where AI can meaningfully increase speed or reduce manual effort, and turn those into shipped features, not pilots that stall
• Drive velocity as the default posture: where current processes are working, keep them intact; where they’re slowing the platform down, propose and drive the faster path, including AI-assisted alternatives
• Build and maintain evaluation methods to track quality, reliability, and safety
• Make calls in ambiguous, fast‑moving situations; run lightweight postmortems and feed learnings back into the roadmap

Qualifications

What We Are Looking For

Required

• Bachelor's degree and 6+ years of experience in product management, or equivalent experience shipping software products
• Demonstrated experience shipping AI/ML‑powered or agentic features into production, not just prototypes
• Comfort working directly with engineering on technical architecture decisions (APIs, microservices, data pipelines), you don’t need to write production code, but you need to be able to hold your own in that conversation
• Track record of building your own proof of concepts, a picture is worth a thousand words
• Demonstrated ability to earn buy‑in from established teams and earn influence with no direct authority

Preferred

• Experience with AWS Bedrock or comparable LLM agent infrastructure, and familiarity with tool‑calling / MCP‑style architectures
• Background in marketplace, auction, freight/logistics, or B2B transactional platforms
• Working knowledge of SQL and enough Python/JavaScript to read and sanity‑check technical proposals

What Success Looks Like in the First 3 Months

• Clear, documented prioritized consolidation plan stakeholders have bought into
• Deliver on at least one feature, whether Agentic or manual/non‑automated, in production with key metrics associated to it
• Demonstrated velocity increase in shipping a set of features