Product Manager, Marketplace Buyer Experience

Ritchie Bros. Auctioneers, Inc.; Westchester (IL); Presencial; USD 110.000 - 160.000; Jornada completa

Descripción de la vacante

Ritchie Bros. Auctioneers, Inc. seeks a product manager to own the strategy and roadmap for buyer-facing discovery and transaction surfaces. You will collaborate with engineering and design to scope, sequence, and ship features that improve search and the buyer journey across marketplaces.

You will turn customer problems into clear PRDs and release plans, define success metrics, and drive cross-functional execution end-to-end, including international rollout and stakeholder communication.

Formación

• 3+ years in product management for consumer-facing web products where customers complete transactions.
• Demonstrated end-to-end ownership from problem definition through launch and iteration.
• Strong written communication: translating complex tradeoffs for engineers and executives in a single document.
• Comfort with APIs and data movement between services; credible in discussing implementation tradeoffs.
• Fluency with product analytics and a habit of defining and monitoring metrics.

Responsabilidades

• Own the product strategy and roadmap for buyer-facing discovery and transaction surfaces, aligned to business priorities.
• Turn customer and business problems into clear written product definitions: one-pagers, PRDs, design briefs and release plans.
• Partner daily with engineering and design to scope, sequence and ship, making tradeoff calls when timelines or capacity are constrained.
• Improve search relevance and the discovery journey so buyers reach the right equipment with less effort.
• Deliver and evolve the buying formats the marketplace offers, spanning auction bidding and fixed-price purchase.
• Define success measures before launch, ensure they are instrumented, and use results to decide what comes next.
• Work with upstream platform and listings teams whose services this experience depends on, representing buyer needs in roadmaps.
• Support international rollout, where the same experience ships across multiple countries, languages and regulatory contexts.
• Keep stakeholders and leadership current on progress, risks and outcomes without being chased for it.

Conocimientos

3+ years in product management

End-to-end ownership

Strong written communication

Technical systems fluency

Product analytics

AI development tools

Herramientas

Claude Code

Descripción del empleo

Job Description

• Own the product strategy and roadmap for buyer-facing discovery and transaction surfaces, and keep it aligned to business priorities.
• Turn customer and business problems into clear written product definition: one-pagers, PRDs, design briefs and release plans.
• Partner daily with engineering and design to scope, sequence and ship, making the tradeoff calls when timelines or capacity are constrained. - Improve search relevance and the discovery journey so buyers reach the right equipment with less effort.
• Deliver and evolve the buying formats the marketplace offers, spanning auction bidding and fixed-price purchase.
• Define success measures before launch, ensure they are instrumented, and use the results to decide what comes next.
• Work with the upstream platform and listings teams whose services this experience depends on, and represent buyer needs in their roadmaps.
• Support international rollout, where the same experience ships across multiple countries, languages and regulatory contexts.
• Keep stakeholders and leadership current on progress, risks and outcomes without being chased for it.

Key responsibilities

• Own the product strategy and roadmap for buyer-facing discovery and transaction surfaces, and keep it aligned to business priorities.
• Turn customer and business problems into clear written product definition: one-pagers, PRDs, design briefs and release plans.
• Partner daily with engineering and design to scope, sequence and ship, making the tradeoff calls when timelines or capacity are constrained. - Improve search relevance and the discovery journey so buyers reach the right equipment with less effort.
• Deliver and evolve the buying formats the marketplace offers, spanning auction bidding and fixed-price purchase.
• Define success measures before launch, ensure they are instrumented, and use the results to decide what comes next.
• Work with the upstream platform and listings teams whose services this experience depends on, and represent buyer needs in their roadmaps.
• Support international rollout, where the same experience ships across multiple countries, languages and regulatory contexts.
• Keep stakeholders and leadership current on progress, risks and outcomes without being chased for it.

Responsibilities

• Responsible for an area of the buyer experience, end-to-end, including writing the story, driving cross-functional execution, making thoughtful product decisions along the way, and sharing insights and results throughout the company
• Evaluates market and consumer user experience research and results based on discovered industry trends and competitor landscapes, through conversations with the customer, data analysis and metrics
• Identifies the highest impact work, prioritizes, and delivers improvements in a measurable way
• Partners with other product teams, engineering, design, and various other stakeholders as necessary to create a high-achieving team
• Drives crucial product initiatives
• Articulates complex problems with exceptional clarity and contributes to team strategy
• Takes ownership of the problem through to the solution within and across teams, peers, partners and leadership
• Actively ensures their product team is aligned and engaged
• Perform other duties as assigned

Qualifications

Required qualifications

• 3+ years in product management, including consumer-facing web products where customers complete transactions.
• Demonstrated end-to-end ownership of a product area, from problem definition through launch and iteration
• Strong written communication: you can make a complex tradeoff legible to engineers and executives in the same document
• Comfort with technical systems: you can read an API contract, follow how data moves between services, and debate implementation tradeoffs credibly.
• Fluency with product analytics and a habit of defining and monitoring your own metrics.

Preferred Qualifications

• Marketplace, auction or e-commerce experience, particularly where payment follows a commitment rather than an immediate cart checkout
• Search and relevance experience: ranking, filtering, query understanding
• Experience shipping across multiple countries and languages.
• Familiarity with real-time systems such as live bidding or streaming updates
• Hands-on with AI development tools such as Claude Code, for investigating the codebase, tracing behaviour and checking data without waiting on engineering.

Competencies

• Delivery and quality: ships predictably, at a standard that holds up.
• Product judgment and prioritization: chooses well and says no clearly
• Customer and problem insight: grounds decisions in evidence
• Communication and documentation: writes so others can act without a meeting.
• Alignment and influence: builds agreement across teams and upward.