Product Manager, Intelligent Routing Platform (Backend)

Capital One; McLean (VA); Hybrid; USD 165,000 - 188,000; Full time

Job summary

Capital One is seeking a Manager, Product Management for the Intelligent Routing platform in the US Card division. You will lead an engineering team, own the roadmap, and prioritize features based on data and stakeholder needs.

You'll partner with internal customers and other teams to route work efficiently (cases, calls, chats) and strengthen controls and monitoring to reduce risk while delivering value.

Qualifications

• Bachelor's or Master's in a quantitative field or equivalent product management experience.
• Experience translating strategy into consumer-facing digital products preferred.
• Hybrid work arrangement with on-site presence required at the designated office.

Responsibilities

• Lead engineering teams to design and deliver product features for internal customers and agents.
• Build and own the roadmap, backlog, and prioritize high-leverage features based on data.
• Build relationships with stakeholders to advance the agenda and reduce operational risk.

Skills

Product management

Roadmapping

Stakeholder management

Cross-functional leadership

Data-driven decision making

Education

Bachelor's or Master's in quantitative field

Tools

APIs

Backend systems

Job description

Capital One is seeking a Manager, Product Management for the Intelligent Routing platform in the US Card division. You will lead an engineering team, own the roadmap, and prioritize features based on data and stakeholder needs.

You'll partner with internal customers and other teams to route work efficiently (cases, calls, chats) and strengthen controls and monitoring to reduce risk while delivering value.