Product Manager, Data Platforms & Customer Experience

Capital One; Chicago (IL); On-site; USD 150,000 - 171,000; Full time

Job summary

Capital One is seeking strategic, technically-minded Product Managers to lead mission-critical platforms powering billions of interactions. You will drive the under-the-hood innovation that enables seamless banking and real-time data ecosystems for agents and customers.

Join multiple open roles across Customer Services & Strategy teams, focusing on scalable, data-driven solutions, fraud decisioning, and enterprise document management.

Qualifications

• Bachelor's or Master's degree in a quantitative field (Statistics, Economics, Analytics, CS, etc.) or Business/Marketing.
• Bachelor's degree plus at least 3 years of Product Management experience.

Responsibilities

• Lead mission-critical platforms powering billions of interactions.
• Build scalable, data-driven solutions and interfaces used by global agents.
• Drive product strategy for frontline customer servicing agent empowerment and QA tooling.
• Partner cross-functionally to enable real-time alerts, observability, and automated controls.

Education

Bachelor's or Master's Degree in a quantitative field

Bachelor's degree + 3 years Product Management experience

Job description

Capital One is seeking strategic, technically-minded Product Managers to lead mission-critical platforms powering billions of interactions. You will drive the under-the-hood innovation that enables seamless banking and real-time data ecosystems for agents and customers.

Join multiple open roles across Customer Services & Strategy teams, focusing on scalable, data-driven solutions, fraud decisioning, and enterprise document management.