Product manager in payments

Boston Link; United States; Remoto; USD 40.000 - 50.000; Tempo pieno

Descrizione del lavoro

Boston Link is seeking an experienced Product Manager for Payments to own customer-facing payment experiences within our growing fintech/trading platform. You will focus on how users fund accounts, complete transactions and interact with payment services.

You will collaborate with Engineering, UX/UI, Business Analysis, Data, Operations, Compliance and Marketing to drive improvements and measure impact. You will translate product objectives into clear priorities, conduct discovery, run

Competenze

• 5+ years in digital Product Management with ownership of customer-facing products.
• Experience improving digital customer journeys, especially payments, deposits, funding or conversion.
• Proven ability from discovery to launch and performance measurement.
• Strong product discovery, research and hypothesis-driven development.
• Experience with product analytics, funnel analysis and behavioral data.
• Hands-on with A/B testing, MVPs, prototypes or experiments.
• Commercial mindset balancing customer needs and business priorities.
• Strong stakeholder management and cross-functional collaboration.
• Ownership mindset across engineering, design and product teams.

Mansioni

• Own customer-facing payment and funding journeys to ensure a smooth UX.
• Develop and maintain product priorities and roadmaps.
• Identify opportunities to improve payment methods and transaction flows.
• Analyse customer behaviour and transaction data to reduce friction.
• Prioritise initiatives by impact, value and evidence.
• Conduct product discovery to uncover problems and solutions.
• Develop hypotheses and validate with research, MVPs and pilots.
• Use analytics and funnel data to guide decisions.
• Define success metrics before launching features.
• Evaluate performance post-launch and iterate.

Conoscenze

Product management

Customer journeys

A/B testing

Product analytics

Stakeholder management

Cross-functional teams

Hypothesis-driven

Research methods

Strumenti

Jira

Confluence

Amplitude

Descrizione del lavoro

Описание:

We are looking for an experienced Product Manager - Payments to join a growing international business operating within the online trading and financial technology sector. This is an opportunity to take ownership of customer-facing payment experiences, improving how users fund their accounts, complete transactions and interact with payment services. You will play an important role in identifying customer challenges, developing product strategies and delivering improvements that positively impact conversion, engagement and the overall customer experience.

Задачи:

• Take ownership of customer-facing payment and funding journeys, ensuring a smooth and efficient user experience.
• Develop and maintain product priorities and roadmaps aligned with customer needs and commercial objectives.
• Identify opportunities to improve payment methods, transaction flows, processing times, payment statuses and error handling.
• Analyse customer behaviour, transaction data and feedback to identify friction points and opportunities for improvement.
• Prioritise initiatives based on customer impact, business value, supporting evidence and technical considerations.
• Conduct product discovery to understand customer problems and identify potential solutions.
• Develop hypotheses and validate ideas through customer research, prototypes, MVPs, pilots and experiments.
• Use product analytics, funnel data and behavioural insights to guide product decisions.
• Define clear success metrics before launching new features or improvements.
• Evaluate product performance after launch and use findings to drive continuous optimisation.
• Challenge assumptions and proposed solutions to ensure development efforts address genuine customer and business needs.
• Work closely with Engineering, UX/UI, Business Analysis, Data, Operations, Compliance and Marketing teams.
• Translate product objectives into clear priorities and requirements for delivery teams.
• Collaborate with technical and business stakeholders throughout the product development lifecycle.
• Communicate product decisions, priorities and expected outcomes clearly across the organisation.
• Ensure delivered solutions meet the intended customer and commercial objectives.

Требования:

5+ years of experience in a digital Product Management role, with demonstrable ownership of customer-facing products. Strong experience improving digital customer journeys, ideally involving payments, deposits, funding, transaction flows, onboarding or conversion. Proven ability to manage products from initial discovery and validation through to launch and performance measurement. Strong understanding of product discovery, customer research and hypothesis-driven development. Experience using product analytics, funnel analysis and behavioural data to identify opportunities and measure success. Hands-on experience with A/B testing, MVPs, prototypes, customer testing or other experimentation methods. Commercial mindset with the ability to balance customer needs, business priorities and technical constraints. Strong stakeholder management and communication skills. Experience working closely with Engineering, Design and cross-functional product teams. Ability to take ownership of business and customer problems rather than focusing exclusively on delivering features.

Previous experience within Retail FX, CFD Brokerage or Online Trading is highly desirable. Candidates from related industries will also be considered, particularly those with experience in: FinTech and payment services, Digital banking and electronic wallets, Investment and trading platforms, Cryptocurrency and digital assets, E-commerce and online marketplaces, iGaming and other high-volume B2C digital businesses. For candidates from adjacent industries, strong experience in customer journey optimisation, conversion funnels, product discovery and experimentation will be particularly important.

Будет плюсом:

• Experience using Jira and Confluence
• Familiarity with product analytics platforms such as Amplitude or similar tools
• Previous involvement in payment optimisation, funding journeys or transaction-related product development
• Experience working in international, multi-market digital product environments

Условия:

• €40,000 - €50,000 gross yearly + bonus and benefits
• Take genuine ownership of payment-related customer experiences.
• Work on products used by customers across international markets.
• Influence product direction through research, experimentation and data-driven decisions.
• Collaborate with experienced professionals across Product, Engineering, Design and commercial functions.
• Join an environment that values customer outcomes, commercial impact and continuous product improvement.