Product Manager III: Booking, Payments & AI-Driven UX

Expedia; Washington; Vor Ort; USD 120.000 - 180.000; Vollzeit

Zusammenfassung

Expedia Group is seeking a Product Manager III (Product Manager II in some listings) to own and advance a defined product area within the Order Management and Reservations domain.

You will translate customer, business, and technical needs into clear goals and priorities, partnering with engineering, analytics, operations, and partners to drive reliable, scalable experiences across the transaction lifecycle.

Qualifikationen

• 4+ years of product management experience in customer-facing, platform, marketplace, payments, booking, orders, reservations, or other transaction-oriented products.
• Working knowledge of commerce or booking journeys, including payment authorization, fraud, confirmations, cancellations, refunds, and post-booking servicing.
• Experience contributing to product vision, strategy, roadmaps, and delivery plans that produce measurable customer or business outcomes.
• Technical fluency in APIs, integrations, data, distributed systems, or cloud technologies, with the ability to partner effectively with engineering teams.
• Demonstrated ability to lead cross-functional initiatives, communicate clearly with stakeholders, and influence without direct authority.
• Strong analytical and problem-solving skills, including using data, experimentation, and root-cause analysis to guide decisions.
• Experience defining product requirements, prioritizing work, and managing delivery across multiple teams or dependencies.

Aufgaben

• Own and advance a defined product area within order management and reservations, translating customer, business, and technical needs into clear goals, priorities, and outcomes.
• Contribute to product vision, strategy, and roadmap development for capabilities that improve booking, payment, order orchestration, servicing, or transaction reliability.
• Partner with engineering and architecture teams to define APIs, workflows, integrations, retry logic, validation, and routing improvements for scalable distributed systems.
• Use data, customer insights, incident learnings, and root-cause analysis to identify friction points and prioritize improvements across the Shop-to-Book-to-Serve journey.
• Lead cross-functional initiatives from discovery through delivery, including writing PRDs, defining success metrics, managing dependencies, and communicating progress and trade-offs.
• Collaborate with operations and support teams to reduce Failed Customer Interactions through defect reduction, monitoring, alerting, and process improvements.
• Support experimentation and measurement of purchase, booking, payment, cancellation, refund, and servicing outcomes.
• Explore opportunities to apply AI/ML, LLMs, and intelligent automation to improve reliability and operational effectiveness.

Kenntnisse

APIs

Cross-functional collaboration

Data analysis

Stakeholder communication

Distributed systems

Jobbeschreibung

Expedia Group is seeking a Product Manager III (Product Manager II in some listings) to own and advance a defined product area within the Order Management and Reservations domain.

You will translate customer, business, and technical needs into clear goals and priorities, partnering with engineering, analytics, operations, and partners to drive reliable, scalable experiences across the transaction lifecycle.