Product Manager III

Expedia; Washington; Presencial; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

Expedia Group is seeking a Product Manager III (Product Manager II in some listings) to own and advance a defined product area within the Order Management and Reservations domain.

You will translate customer, business, and technical needs into clear goals and priorities, partnering with engineering, analytics, operations, and partners to drive reliable, scalable experiences across the transaction lifecycle.

Formación

• 4+ years of product management experience in customer-facing, platform, marketplace, payments, booking, orders, reservations, or other transaction-oriented products.
• Working knowledge of commerce or booking journeys, including payment authorization, fraud, confirmations, cancellations, refunds, and post-booking servicing.
• Experience contributing to product vision, strategy, roadmaps, and delivery plans that produce measurable customer or business outcomes.
• Technical fluency in APIs, integrations, data, distributed systems, or cloud technologies, with the ability to partner effectively with engineering teams.
• Demonstrated ability to lead cross-functional initiatives, communicate clearly with stakeholders, and influence without direct authority.
• Strong analytical and problem-solving skills, including using data, experimentation, and root-cause analysis to guide decisions.
• Experience defining product requirements, prioritizing work, and managing delivery across multiple teams or dependencies.

Responsabilidades

• Own and advance a defined product area within order management and reservations, translating customer, business, and technical needs into clear goals, priorities, and outcomes.
• Contribute to product vision, strategy, and roadmap development for capabilities that improve booking, payment, order orchestration, servicing, or transaction reliability.
• Partner with engineering and architecture teams to define APIs, workflows, integrations, retry logic, validation, and routing improvements for scalable distributed systems.
• Use data, customer insights, incident learnings, and root-cause analysis to identify friction points and prioritize improvements across the Shop-to-Book-to-Serve journey.
• Lead cross-functional initiatives from discovery through delivery, including writing PRDs, defining success metrics, managing dependencies, and communicating progress and trade-offs.
• Collaborate with operations and support teams to reduce Failed Customer Interactions through defect reduction, monitoring, alerting, and process improvements.
• Support experimentation and measurement of purchase, booking, payment, cancellation, refund, and servicing outcomes.
• Explore opportunities to apply AI/ML, LLMs, and intelligent automation to improve reliability and operational effectiveness.

Conocimientos

APIs

Cross-functional collaboration

Data analysis

Stakeholder communication

Distributed systems

Descripción del empleo

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors–Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together–help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Product Manager II

The Product Team creates high-quality end-to-end experiences for travelers, partners, and Expedia Group. Our focus on customer-centric innovation enables us to develop products that build loyalty and repeat business. We partner closely with teams across Expedia Group to drive growth and achieve results for our customers and the company.

Orders & Reservations sits at the center of Expedia Group's commerce platform - the system of record for every booking and the servicing backbone from purchase through cancellation, change, or refund. The platform supports global B2C travelers, B2B partners, and internal finance and analytics consumers across every line of business and brand.

As a Product Manager III, you will help improve the Book-to-Serve journey by supporting products and initiatives that increase purchase, booking, and payment success while reducing Failed Customer Interactions. You will work closely with engineering, analytics, operations, and partner teams to deliver reliable, scalable experiences across the transaction lifecycle.

In this role, you will:

• Own and advance a defined product area within order management and reservations, translating customer, business, and technical needs into clear goals, priorities, and outcomes
• Contribute to product vision, strategy, and roadmap development for capabilities that improve booking, payment, order orchestration, servicing, or transaction reliability
• Partner with engineering and architecture teams to define APIs, workflows, integrations, retry logic, validation, and routing improvements for scalable distributed systems
• Use data, customer insights, incident learnings, and root-cause analysis to identify friction points and prioritize improvements across the Shop-to-Book-to-Serve journey
• Lead cross-functional initiatives from discovery through delivery, including writing PRDs, defining success metrics, managing dependencies, and communicating progress and trade-offs
• Collaborate with operations and support teams to reduce Failed Customer Interactions through defect reduction, monitoring, alerting, and process improvements
• Support experimentation and measurement of purchase, booking, payment, cancellation, refund, and servicing outcomes
• Explore opportunities to apply AI/ML, LLMs, and intelligent automation - such as anomaly detection, synthetic monitoring, and agent-assisted operations - to improve reliability and operational effectiveness
• Build strong relationships across product, engineering, design, analytics, finance, risk, and partner teams, influencing outcomes without direct authority

Minimum Qualifications

• 4+ years of product management experience, including ownership of customer-facing, platform, marketplace, payments, booking, orders, reservations, or other transaction-oriented products
• Working knowledge of commerce or booking journeys, including payment authorization, fraud, confirmation, cancellations, refunds, and post-booking servicing
• Experience contributing to product vision, strategy, roadmaps, and delivery plans that produce measurable customer or business outcomes
• Technical fluency in APIs, integrations, data, distributed systems, or cloud technologies, with the ability to partner effectively with engineering teams
• Demonstrated ability to lead cross-functional initiatives, communicate clearly with stakeholders, and influence without direct authority
• Strong analytical and problem-solving skills, including the ability to use data, experimentation, and root-cause analysis to guide decisions
• Experience defining product requirements, prioritizing work, and managing delivery across multiple teams or dependencies

Preferred Qualifications

• Experience with order management systems, reservation platforms, travel or hospitality commerce, marketplaces, or other high-volume transactional products
• Familiarity with booking and servicing metrics, such as Purchase Success Rate, Booking Success Rate, Payment Success Rate, authorization success, cancellation rates, refund completion, and contact or failure rates
• Experience integrating with suppliers, payment providers, fraud systems, customer-support tools, finance platforms, or external B2B partners
• Experience building or improving self-service capabilities