Product Manager III: Booking & Transaction Excellence

Expedia Group; Seattle (WA); On-site; USD 138,000 - 193,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

Paid time off

Employee Assistance Program

Wellness & travel reimbursement

Travel discounts

IATAN membership

Job summary

Expedia Group in Seattle seeks a Product Manager II to own and advance order management and reservations, partnering with engineering and analytics to improve booking and payment success across the transaction lifecycle.

You will lead cross-functional initiatives, define roadmaps, write PRDs, and measure outcomes, while exploring AI/ML opportunities to boost reliability and customer experience. 4+ years of PM experience required.

Qualifications

• 4+ years of product management experience owning customer-facing, platform, marketplace, payments, orders, reservations, or other transaction-oriented products
• Experience with commerce or booking journeys, including payment authorization, fraud, confirmations, cancellations, refunds, and post-booking servicing
• Experience contributing to product vision, strategy, roadmaps, and delivery plans that produce measurable customer or business outcomes
• Technical fluency in APIs, integrations, data, distributed systems, or cloud technologies; able to partner with engineering teams
• Demonstrated ability to lead cross-functional initiatives, communicate with stakeholders, and influence without authority
• Strong analytical and problem-solving skills using data, experimentation, and root-cause analysis
• Experience defining product requirements, prioritizing work, and managing delivery across multiple teams

Responsibilities

• Own and advance a defined product area within order management and reservations
• Translate customer, business, and technical needs into goals, priorities, and outcomes
• Contribute to product vision, strategy, and roadmap development for capabilities that improve booking, payment, order orchestration, servicing, or transaction reliability
• Partner with engineering and architecture teams to define APIs, workflows, integrations, retry logic, validation, and routing improvements
• Use data, insights, and incident learnings to identify friction points and prioritize improvements across the Shop-to-Book-to-Serve journey
• Lead cross-functional initiatives from discovery through delivery, including PRDs, success metrics, dependencies, and progress communication
• Collaborate with operations to reduce Failed Customer Interactions through defect reduction and monitoring
• Support experimentation and measurement of purchase, booking, payment, cancellation, refund, and servicing outcomes
• Explore AI/ML and intelligent automation opportunities to improve reliability and operational effectiveness
• Build relationships across product, engineering, design, analytics, finance, risk, and partner teams

Skills

Product management

Transaction platforms

APIs & integrations

Data-driven decisions

Cross-functional leadership

Operational reliability

AI/ML exploration

Education

MBA or equivalent business education

Job description

Expedia Group in Seattle seeks a Product Manager II to own and advance order management and reservations, partnering with engineering and analytics to improve booking and payment success across the transaction lifecycle.

You will lead cross-functional initiatives, define roadmaps, write PRDs, and measure outcomes, while exploring AI/ML opportunities to boost reliability and customer experience. 4+ years of PM experience required.