Product Manager II — Booking & Servicing Excellence

Expedia Group; Seattle (WA); On-site; USD 112,000 - 157,000; Full time

Job summary

Expedia Group is seeking a Product Manager II to own and advance a defined product area within orders and reservations. You will translate customer needs into goals, work with engineering on APIs and integrations, and lead cross-functional initiatives to improve booking, payment, and servicing outcomes.

You will partner with analytics, operations, and partner teams to reduce failed interactions, utilize data for decisions, and explore AI-driven improvements to the transaction lifecycle.

Qualifications

• 2+ years of product management experience, including ownership of customer-facing, platform, marketplace, payments, booking, orders, reservations, or other transaction-oriented products
• Working knowledge of commerce or booking journeys, including payment authorization, fraud, confirmation, cancellations, refunds, and post-booking servicing
• Experience contributing to product vision, strategy, roadmaps, and delivery plans that produce measurable customer or business outcomes
• Technical fluency in APIs, integrations, data, distributed systems, or cloud technologies, with the ability to partner effectively with engineering teams
• Demonstrated ability to lead cross-functional initiatives, communicate clearly with stakeholders, and influence without direct authority
• Strong analytical and problem-solving skills, including the ability to use data, experimentation, and root-cause analysis to guide decisions
• Experience defining product requirements, prioritizing work, and managing delivery across multiple teams or dependencies

Responsibilities

• Own and advance a defined product area within order management and reservations, translating customer, business, and technical needs into clear goals, priorities, and outcomes
• Contribute to product vision, strategy, and roadmap development for capabilities that improve booking, payment, order orchestration, servicing, or transaction reliability
• Partner with engineering and architecture teams to define APIs, workflows, integrations, retry logic, validation, and routing improvements for scalable distributed systems
• Use data, customer insights, incident learnings, and root-cause analysis to identify friction points and prioritize improvements across the Shop-to-Book-to-Serve journey
• Lead cross-functional initiatives from discovery through delivery, including writing PRDs, defining success metrics, managing dependencies, and communicating progress and trade-offs
• Collaborate with operations and support teams to reduce Failed Customer Interactions through defect reduction, monitoring, alerting, and process improvements
• Support experimentation and measurement of purchase, booking, payment, cancellation, refund, and servicing outcomes
• Explore opportunities to apply AI/ML, LLMs, and intelligent automation — such as anomaly detection, synthetic monitoring, and agent-assisted operations — to improve reliability and operational effectiveness
• Build strong relationships across product, engineering, design, analytics, finance, risk, and partner teams, influencing outcomes without direct authority

Skills

Product management

Analytical skills

Cross-functional leadership

APIs

Cloud technologies

Data analysis

Communication

Tools

APIs

Cloud

Job description

Expedia Group is seeking a Product Manager II to own and advance a defined product area within orders and reservations. You will translate customer needs into goals, work with engineering on APIs and integrations, and lead cross-functional initiatives to improve booking, payment, and servicing outcomes.

You will partner with analytics, operations, and partner teams to reduce failed interactions, utilize data for decisions, and explore AI-driven improvements to the transaction lifecycle.