Product Manager II – Seller Experience

eBay; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a passionate Product Manager to enhance the seller experience within the collectibles community. This role involves optimizing point of sale products and collaborating with diverse teams to drive innovative solutions. Join a dynamic environment where your ideas will shape the future of ecommerce and empower sellers. If you thrive in a fast-paced setting and have a knack for problem-solving, this opportunity is perfect for you. Embrace your love for hobbies and games while making a real impact in the industry.

Qualifications

• 7+ years of product management experience, especially in B2B products.
• Hands-on experience managing SaaS and in-store products.

Responsibilities

• Optimize product experience for sellers with in-store transaction tools.
• Partner with cross-functional teams for product launches and innovations.

Skills

Product Management

B2B Products

SaaS Management

Point of Sale Systems

API Integrations

Project Execution

Technical Communication

Problem Solving

Education

MBA or MS/MA in Operations, Computer Science, Engineering, Finance

Product Owner or Scrum Master Certification

Job description

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

Who We Are

TCGplayer, now a part of eBay, connects hobbyists and hobby businesses. We relentlessly pursue customer-focused innovations to provide the most compelling destination and tools for collectible card game enthusiasts and professional sellers. We’re dedicated to serving the global collectible community – millions of buyers and tens of thousands of retailers – representing a $25B hobby market.

As a Product Manager, you will leverage your experience and track record of success to serve as a thought leader and driving force for one of TCGplayer’s critical strategic initiatives: our In Store and Point of Sale products. In this role, you’ll intersect customer needs with our business goals and align cross-departmental teams to deliver features that enhance the quality of life for TCGplayer’s sellers.

You will join a dynamic and fast-paced environment to design, implement, and evaluate initiatives that enhance our customers’ lives. Our team prides itself on a culture that fosters camaraderie, embraces diversity, and exudes passion. If you like delighting customers across the collectibles community and can clearly and persuasively articulate “why” something must get done, this is the job for you.

You don’t have to be a hobbyist or gamer to love working at TCGplayer, but you should be comfortable embracing (and amplifying!) our commitment to making hobbies and games accessible, fun, and rewarding for everyone.

Essential Functions

As a Product Manager on the Seller Experience team, you will

• Optimize core product experience for our sellers by developing tools and services that enable in store transactions, including point of sale services.

• Partner with cross-functional teams of developers, marketing, design, operations, and sales professionals to launch, optimize, and innovate on TCGplayer’s seller tools for point of sale and in store services.

• Define and drive the product vision and strategy, measuring and achieving ambitious goals, while effectively navigating challenges and temporary setbacks.

• Develop software product definitions, from initial value propositions and use cases to individual features and workflows.

• Oversee and manage planning, execution, and delivery of the project by managing timelines, resources, stakeholder alignment, managing risk, and escalating if needed

• Communicate the goals and guide the delivery of product solutions, including defining roadmaps, managing backlogs, setting milestones, and overseeing go-to-market plans.

Secondary Functions

You’ll also contribute to TCGplayer’s professional culture and values.

• Communicate priorities, processes, and outcomes while gathering feedback and new ideas from your customers and teammates.

• Ruthlessly simplify, prioritize, and sequence competing opportunities to deliver the most value in the shortest time frame.

• Develop and refine TCGplayer’s product management practices, processes, and standards in a growth-stage organization.

• Develop competitive and cost-effective product strategies that address the evolving needs of both our domestic and international customers.

• Identify and prioritize customer needs through direct customer engagement, qualitative research, and data-driven statistical analysis.

Competency (Knowledge, Skills and Abilities)

• 7+ years of product management experience, including subject matter expertise in B2B products and services, both within the United States and internationally.

• Hands-on experience managing SaaS and in-store products, especially those related to point of sale and requiring API integrations.

• Demonstrated experience in launching and driving iterative enhancements in the point-of-sale space.

• Ability to coach and guide cross-functional teams in a collaborative environment influencing outcomes without supervisory authority.

• Capability to manage all aspects of project execution, organization, and coordination while leveraging support as needed for optimal execution.

• Effectively participate in technical discussions and collaborate with design, engineering and operations teams.

• Excellent written and verbal communication skills with the ability to convey complex technical concepts to diverse audiences.

• Ability to challenge conventional thinking and gain stakeholder buy-in to implement new ideas to improve business results.

• Establish and define programs goals, key phases, and RAID framework while anticipating, addressing, and communicating program-level issues, changes, and resolutions to drive successful program outcomes.

• Ability to define user stories, epics, experiential goals, and behavioral success requirements to ensure effective and clear product development process.

• Lead discussions with diverse and sometimes conflicting points of view fostering alignment to reach influence and guide them to decisions and finality.

• Assess, evaluate, document, and socialize program-level customer needs, value propositions, and user journeys, effectively balancing and prioritizing competing user needs / values.

Required Qualifications

• Demonstrated success as a product manager or similar role working with in-store products with a focus on point of sale.

• Expertise at customer, operations, and research and past examples of creating new customer value based on said research.

• Strong problem-solving skills and willingness to roll up your sleeves to get the job done.

Preferred Qualifications

• A deep love of the hobby, gaming, or collectibles space

• Solid technical or design background with hands-on experience in design thinking, agile software development, and mobile/web technologies

• MBA or MS/MA degree in Operations, Computer Science, Engineering, Finance, or a related field

• Product Owner, Product Manager, or Scrum Master certification

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TCGplayer, a subsidiary company of eBay, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us [e-mail] . We will make every effort to respond to your request for disability assistance as soon as possible. View our accessibility info to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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