Senior Product Manager, Merchant Lifecycle

Global Payments Inc.; Cincinnati (OH); On-site; USD 158,000 - 238,000; Full time

Job summary

Global Payments Inc. is seeking a Senior Product Manager - Merchant Lifecycle to lead the strategy and roadmap for the customer lifecycle experience.

You will partner with engineering, design, and business stakeholders to drive onboarding, activation, engagement, and retention initiatives. With 7+ years in product management and a strong background in customer-facing digital products, you will map journeys, measure outcomes, and continuously improve lifecycle metrics while delivering compelling

Qualifications

• Bachelor’s degree required.
• 7+ years of Product Management experience.
• Experience improving customer engagement and lifecycle outcomes.
• Strong strategic thinking and execution skills.
• Experience managing customer-facing digital products.
• Strong understanding of customer journey mapping and lifecycle management.
• Demonstrated success improving customer adoption, engagement, or retention.
• Strong communication and cross-functional leadership skills.
• Proven analytical and problem-solving abilities.

Responsibilities

• Define product strategy and roadmap for the customer lifecycle experience.
• Improve onboarding, activation, engagement, and retention outcomes.
• Identify friction points and streamline customer workflows.
• Establish success metrics and monitor lifecycle performance.
• Conduct customer research and analyze behavioral data to inform product decisions.
• Collaborate with engineering, design, operations, and business stakeholders.
• Prioritize opportunities that improve customer satisfaction and long-term value.
• Develop business cases and strategic recommendations for lifecycle investments.
• Drive continuous product improvement through experimentation and measurement.

Skills

Product management

Lifecycle management

Customer journey mapping

Cross-functional leadership

Data analytics

Strategic thinking

Communication

Problem solving

Education

Bachelor's degree

Job description

Job Description

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Senior Product Manager - Merchant Lifecycle, to join our ever-evolving product team and help shape the future of global commerce.

What You’ll Own

• Define product strategy and roadmap for the customer lifecycle experience.
• Improve onboarding, activation, engagement, and retention outcomes.
• Identify friction points and streamline customer workflows.
• Establish success metrics and monitor lifecycle performance.
• Conduct customer research and analyze behavioral data to inform product decisions.
• Collaborate with engineering, design, operations, and business stakeholders.
• Prioritize opportunities that improve customer satisfaction and long-term value.
• Develop business cases and strategic recommendations for lifecycle investments.
• Drive continuous product improvement through experimentation and measurement.

What You’ll Bring

• Bachelor's degree required
• 7+ years of Product Management experience.
• Experience improving customer engagement and lifecycle outcomes
• Strong strategic thinking and execution skills
• Experience managing customer-facing digital products.
• Strong understanding of customer journey mapping and lifecycle management.
• Demonstrated success improving customer adoption, engagement, or retention.
• Strong communication and cross-functional leadership skills.
• Proven analytical and problem‑solving abilities.

It’s a bonus if you have

• Experience in financial services, commerce, banking, fintech, or payments.
• Experience with all parts of a merchant payment lifecycle such as acceptance, refunds, disputes, payouts.
• Experience in regulated industries.
• Experience with onboarding, risk management, or operational workflow products.
• Experience building zero-to-one products.

About The Team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever‑evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.

Worldpay is dedicated to offering individuals rewarding career opportunities and competitive compensation. For this full‑time position, the good faith estimated annual salary range upon hire is $157,800.00-$238,275.00. This range reflects what we reasonably expect to offer based on the role’s responsibilities, level, and geographic location. The actual starting salary will be determined by a candidate’s experience, job‑related skills, and relevant education or training. Please note that changes in work location may impact the final offered salary. We encourage you to consult with your recruiter to confirm the budget for your location and to better understand the applicable pay scale. This position is eligible for bonus.

Candidates and applicants are advised they may redact age information from requested items like transcripts, resumes, and certificates attached to their application for positions that can be performed in Colorado.

EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.