Senior Product Manager

Global Payments; Charlotte (NC); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Competitive salary

Global career growth

Learning opportunities

Inclusive team

Community involvement

Employee assistance program

Recognition platform

Job summary

Global Payments seeks a Senior Product Manager to lead the product development lifecycle, shape the product roadmap, and drive profitability across complex initiatives. You will collaborate with marketing, sales, delivery, and executive teams to translate customer needs into market-ready solutions and ensure pricing, positioning, and go-to-market plans align with business goals.

Headquartered with a global footprint, this role offers an opportunity to influence strategy, manage P&L for key

Qualifications

• Bachelor's degree or equivalent experience; 10+ years in product services.
• Experience with software development or professional services.
• Experience with Agile software products and delivery methodology.

Responsibilities

• Define the approach from product development to launch and manage the process aligned with the project plan.
• Own and communicate product roadmaps, prioritize investments, and determine market positioning.
• Develop go-to-market packaging and collaborate on product marketing strategies.
• Define pricing strategies and present recommendations to executive management.
• Lead workshops with clients and internal teams to capture requirements and architecture decisions.

Skills

Product development

Go-to-market strategy

Pricing strategy

Market analysis

Stakeholder management

Education

Bachelor's degree or relevant experience as equivalent

Master's Degree MBA (bonus)

Job description

Ready to take your career global? The senior product manager provides direction to product development and the overall process of the product and services function. Builds products and services from existing ideas and helps to develop new ideas based on industry experience and contact with customers and prospects. Increases profitability of existing products and services to developing new solutions which advance business objectives and client needs. Builds strong working relationships with marketing, sales, support staff, product development and vendors plus senior management and key customers.

What you'll own:

• Defines the approach and manages the process from product development to product launch, ensuring execution is in line with project plan for the most complex and unique product initiatives.
• In cases in which the product has a distinct PNL, the product manager has responsibility for managing a product's PNL to ensure profitability for product initiatives.
• For the international segment, typical annual revenues for the most complex product initiatives would be approximately $500k or more.
• For assigned products, owns, manages, and communicates a product roadmap, including collaborating with industry analysts to form competitive analysis and with delivery, sales, and relationship management teams to determine prioritization, development and ongoing costs of delivery, and market positioning to determine strategic priorities based on investment themes.
• For assigned products, develops and leads the "go to market packaging".
• Collaborates with product marketing to develop product marketing strategies based on established product objectives, costs, and value proposition.
• Reviews research with product marketing to quantify value proposition for inputs to pricing analysis and marketing collateral.
• Defines pricing strategies for new and existing products considering competitive pricing models, internal costs, value proposition metrics (e.g., savings to clients, process costs, etc.), and market acceptance and adoption rates.
• Participates in defining alternative models complete with benefits, and present final pricing recommendations to executive management for adoption.
• Develops comprehensive business cases requiring extensive analytical skills to develop complex data and unique concepts for new product functionality to serve as inputs to decision‑making, prioritization, pricing, and client value proposition.
• For assigned product initiatives, leads collaboration with company business leaders, sales, IT, legal and strategic marketing and relationship management teams to define product goals, objectives, market positioning, and pricing strategies for each assigned product.
• Acts independently and uses a wide range of latitude in determining methods and procedures for managing product strategy.
• Ensures a structured, repeatable process is followed for conducting market research to include industry publications, analyst research, experiential research, client surveys, etc.
• Distills data from the process, develops and ensures maintenance of strategic planning approach for summarizing and communicating the results of aggregate research that will lead to the development of the strategic product roadmap.
• Leads and oversees the facilitation of product concepts and requirements workshops with clients and internal development teams in pursuit of product requirements, objectives, and architecture decisions.
• Ensures workshop results are documented in a format suitable for consumption by all audiences, including interactive review and feedback from clients and internal parties.
• Ensures questions are answered thoroughly, provides points of clarification as needed and ensures any necessary follow‑up action items are completed in a timely and accurate manner.
• Leads and oversees the collaboration with product delivery and technology architecture to validate detailed design, particularly to ensure that product objectives and key requirements are met and aligned with the market needs and business unit strategy.
• Provides design direction, testing support, and general assistance to delivery team, as needed, during the execution phase of product development consisting of the most complex and unique scopes.

What you'll bring:

• Bachelor's degree or relevant experience in lieu of degree in Minimum 10+ Years Relevant Exp Experience in similar business product services and/or external customer/market experience
• It's a bonus if you have the following: Master's Degree MBA
• Prefer experience in a software development environment or in a professional services role.
• Prefer software or IT background (i.e., degree or experience).
• Prefer direct experience with doing software development, testing and/or business analysis.
• Prefer experience with Agile software products and delivery methodology.

Our perks - what we’ll bring for you:

• A competitive salary and benefits package that recognizes your contribution
• Opportunities to grow your skills and build your career within a global business
• Access to learning, development and on‑the‑job experiences that expand your expertise
• A supportive, inclusive team environment where your ideas and input matter
• Time to give back through community and charity initiatives
• A global employee assistance program to support your wellbeing
• Recognition through a global platform that celebrates your achievements.

https://jobs.globalpayments.com/en/why-global-payments/benefits/

Compensation: Annual Salary Range: $120,000-$140,000

About the Team:

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever‑evolving company and get dynamic opportunities that go beyond borders. What makes a GlobalPayer? GlobalPayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do. Come and be part of an ever‑evolving company and get dynamic opportunities that go beyond borders.

Global Payments is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.

The EEO is the Law poster is available here.

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test.

Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Global Payments and Worldpay recently joined forces, and we’re currently operating across two Workday application systems. If you don’t see one of your applications here, it may have been submitted in the Worldpay Workday system instead.

Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America.

Wherever you are—or wherever you want to be—we’re there, ready to support you.

For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook.

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Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.

Those applicants requiring reasonable accommodation to the application and/or interview process should notify [e-mail].