Описание: The client is an international services and technology company supporting customer service, back-office, and other business operations across multiple markets. It is building an agentic AI platform that combines AI, software integrations, and modular capabilities to automate and augment complex operational workflows.
Задачи
- Own client implementations end-to-end, from discovery and solution definition through testing, deployment, and handover
- Translate client needs into technical requirements, user stories, acceptance criteria, deliverables, and a prioritized implementation backlog
- Map the systems, APIs, data sources, access requirements, and dependencies involved in implementations, addressing potential blockers early
- Coordinate engineering work across integrations, provisioning, configuration, and testing, working with AI and operations teams where needed
- Lead technical client conversations, communicate trade-offs, manage expectations, and control scope changes
- Coordinate user acceptance testing, validate delivered work against agreed criteria, and ensure implementations are ready for deployment
- Capture implementation learnings and recurring client needs to inform reusable platform capabilities and delivery process improvements
- Translate product vision and business priorities into a prioritized roadmap and continuously refined product backlog
- Own requirements, user stories, and acceptance criteria, ensuring teams understand what to build, why it matters, and how success will be measured
- Lead sprint planning, prioritization, and release cycles, tracking progress and surfacing risks, blockers, and dependencies early
- Coordinate delivery across modules and teams, sequencing work to introduce platform changes reliably
- Gather and evaluate customer and internal stakeholder feedback and turn relevant insights into product improvements
- Work with engineering, design, and commercial teams to align product development with business goals and communicate progress and trade-offs to leadership
- Participate hands-on in AI-driven product development, using AI coding and prototyping tools to explore ideas, ship improvements, and build internal tools where useful
Требования
- Experience managing technical software, SaaS or platform products, technical implementations, integrations, or complex software delivery
- Ability to translate business or client needs into clear requirements, user stories, acceptance criteria, priorities, and executable delivery plans
- Strong understanding of backlog management, prioritization, sprint planning, and software delivery processes
- Technical understanding of software architecture, APIs, integrations, data sources, authentication, configuration, provisioning, and interconnected systems
- Proven ability to coordinate across engineering and cross-functional teams and manage dependencies, risks, and blockers
- Strong stakeholder communication skills, including explaining technical concepts, priorities, trade-offs, and decisions to different audiences
- Hands-on comfort with AI-assisted development and rapid prototyping tools
- Clear written and verbal communication, strong documentation habits, sound judgment, and ownership in a fast-moving environment
Условия
- Opportunity to take meaningful ownership within a growing software product and platform
- Hands-on role with direct exposure to engineering, product leadership, AI, operations, and clients
- Opportunity to work with modern software architecture, integrations, automation, and AI-driven product development
- High level of autonomy and opportunity to influence the product and its delivery
- International, collaborative working environment
- Opportunity to help shape an evolving ecosystem of connected modules and services