Product Manager, Digital Experience

Bloomin Brands; Tampa (FL); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k

Job summary

Bloomin' Brands, Inc. is seeking a Product Manager for Digital Experience in Tampa. You will own the backlog for customer-facing websites and apps, partner with Marketing, Operations, and Technology, and translate business needs into actionable requirements to enhance guest engagement.

You will manage enhancements, defects, and platform improvements across web, mobile, loyalty, and online ordering, ensuring reliability, security, and continuous improvement in a hybrid work model.

Qualifications

• Bachelor's degree in a related field required.
• 5+ years in product management, digital experience, or related areas.
• Experience managing customer-facing digital platforms through full lifecycle.

Responsibilities

• Own product backlog for customer-facing websites and mobile apps.
• Prioritize enhancements, defects, and platform improvements.
• Collaborate with vendors and internal teams to resolve issues.
• Balance business needs with technical considerations to drive improvements.
• Monitor platform health, performance, and user feedback for optimization.
• Support release planning and post-release validation.
• Translate business needs into actionable requirements and solutions.

Skills

Product management

Digital experience

Stakeholder management

Agile methodologies

Education

Bachelor's degree

Tools

CMS

Google Analytics

AI tooling

Job description

The Product Manager, Digital Experience is responsible for the ongoing management, support, and evolution of Bloomin' Brands' customer-facing websites, mobile applications, and related digital platforms. Acting as the primary liaison between business stakeholders, Digital IT, external vendors, and delivery partners, this role ensures digital products continue to meet business objectives while delivering exceptional guest experiences.

The Product Manager oversees the intake, prioritization, planning, and delivery of enhancements, defect remediation, platform improvements, and strategic initiatives across web, mobile, loyalty, personalization, and online ordering channels. This role owns product backlogs, manages competing priorities, facilitates cross-functional collaboration, and helps ensure digital platforms remain reliable, secure, and continuously improving.

Working closely with Marketing, Operations, Customer Engagement, and Technology teams, the Product Manager translates business needs into actionable requirements and delivered solutions that drive guest engagement, operational efficiency, and business growth.

This position is based in our Tampa, FL Restaurant Support Center and will work a hybrid schedule, mix of onsite and remote.

Key Responsibilities

• Serve as the primary product owner for Bloomin' Brands' customer-facing websites, mobile applications, and supporting digital platforms.
• Manage the intake, evaluation, prioritization, and delivery of enhancement requests, bug fixes, operational improvements, and platform updates.
• Work with key vendors and support teams to investigate, prioritize, and resolve production issues and application defects.
• Maintain and prioritize product backlogs, balancing business needs, customer impact, operational requirements, and technical considerations.
• Partner with business stakeholders to understand opportunities, issues, and evolving requirements.
• Coordinate with development teams, technology partners, and vendors to deliver approved enhancements and corrective actions.
• Monitor platform health, performance, usability, and customer feedback to identify opportunities for continuous improvement.
• Ensure digital platforms remain stable, secure, compliant, and aligned with business goals.
• Support release planning, deployment activities, post-release validation, and ongoing product performance monitoring.
• Drive continuous optimization of digital experiences through customer feedback, analytics, and business insights.

Required Qualifications

• Bachelor's degree in a related field.
• 5+ years of Product Management, Product Ownership, Digital Experience, Business Analysis, eCommerce, or Digital Transformation experience.
• Experience managing websites, mobile applications, or customer-facing digital platforms through their full lifecycle, including enhancements, maintenance, support, and continuous improvement.
• Experience prioritizing and managing both project work and production support activities.
• Experience working with outsourced development teams, agencies, or managed service providers.

Preferred Qualifications

• Restaurant, hospitality, retail, or eCommerce experience
• Experience with CMS, mobile apps, loyalty, ordering, or personalization platforms
• Experience with analytics tools (ie Google Analytics)
• Understanding of Agile methodologies
• Experience thoughtfully using AI tools

Bloomin' Brands offers benefits such as medical, dental, vision, and 401k. Further details around eligibility and additional benefit offerings can be found at BloominBrandsBenefits.com

We value diversity and are proud to be an Equal Opportunity Employer. We are committed to providing all individuals employment consideration regardless of race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.

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