Product Manager - Customer Solutions Value Stream (Hybrid)

Continental General; Austin (TX); Hybrid; USD 98,000 - 177,000; Full time

Benefits offered by this job

401(k) with company match

Medical insurance

Hybrid work options

Job summary

Continental General is seeking an experienced Product Manager to lead the Customer Solutions Value Stream, guiding three Product Owner-led sub-domains—Client Services, Claims and Customer Experience—and driving strategic outcomes with agile discipline.

You will mentor Product Owners, partner with IT, QA and business stakeholders, and ensure value delivery through iterative planning, KPI tracking and continuous improvement.

Qualifications

• Industry experience in the life insurance industry with understanding of product, the new business journey including underwriting, and operations, claims management, and regulatory compliance disciplines.
• Proven Product Management experience with 5-8 years delivering and iterating on products as a Product Manager or Product Owner.
• Hands-on experience with agile teams, ideally Scrum or Kanban, and understanding of the agile lifecycle from planning to delivery.
• Proficiency with policy administration, payment platforms, and insurance platforms.

Responsibilities

• Define Value Stream Strategy and align goals with business leadership to meet customer needs.
• Manage and prioritize the Value Stream feature backlog to deliver the most valuable features incrementally.
• Create epics and features with internal/external stakeholders and mentor value stream teams.
• Collaborate with cross-functional teams to ensure alignment and delivery in an agile environment.
• Lead program increment planning, retrospectives, and remove obstacles for teams.

Skills

Agile methodologies

Product management

Stakeholder management

Analytical thinking

Adaptability

Jira

Life insurance industry

Education

Bachelor's degree

Tools

Jira

Job description

Continental General is seeking an experienced Product Manager to lead the Customer Solutions Value Stream, guiding three Product Owner-led sub-domains—Client Services, Claims and Customer Experience—and driving strategic outcomes with agile discipline.

You will mentor Product Owners, partner with IT, QA and business stakeholders, and ensure value delivery through iterative planning, KPI tracking and continuous improvement.