Product Manager, Community Experience (Remote)

Airbnb; United States; Remote; USD 200,000 - 240,000; Full time

Job summary

Airbnb is seeking a Product Manager to join our Community Support team. You will represent the voice of the user and collaborate with design and engineering to build a differentiated service experience for guests and hosts.

You will own the product roadmap, develop messaging for launches, and work with cross-functional teams to ensure a consistent product voice across Airbnb's offerings. The role emphasizes balancing user needs with business goals in a fast-paced environment.

Qualifications

• 8+ years of product management experience.
• Experience creating product messaging and delivering to customers and the media.
• Demonstrated ability to build compelling customer-focused stories with marketing and communications partners.
• Strong cross-functional leadership and collaboration with design, engineering, and data teams.

Responsibilities

• Develop and maintain a product vision, strategy, and roadmap for differentiated service.
• Synthesize feedback into product features and public messaging.
• Align product teams and cross-functional partners around priorities.
• Make prioritization decisions to maximize user value and business impact.
• Drive execution to ship products and deliver impact for users and Airbnb.

Skills

Product management

Product messaging

Cross-functional leadership

Data-driven decision making

User storytelling

Business analysis

Job description

Airbnb is seeking a Product Manager to join our Community Support team. You will represent the voice of the user and collaborate with design and engineering to build a differentiated service experience for guests and hosts.

You will own the product roadmap, develop messaging for launches, and work with cross-functional teams to ensure a consistent product voice across Airbnb's offerings. The role emphasizes balancing user needs with business goals in a fast-paced environment.