Product Manager, Business Solutions

Mass General Brigham; Somerville (MA); Hybrid; USD 94,000 - 137,000; Full time

Job summary

Mass General Brigham Health Plan is seeking a Product Manager to define and lead the strategy for Digital and Customer Experience across the Business Solutions portfolio, including CRM and website platforms.

You will translate business needs into prioritized capabilities and align multiple development teams to deliver scalable, user-centered solutions while collaborating with data scientists, engineers, and stakeholders. This is a hybrid role with standard business hours.

Qualifications

• 3-5 years experience in a product management or product development role with team lead duties
• Demonstrated experience in digital product management, product ownership, or a related discipline
• Experience developing product strategies, roadmaps, and prioritized backlogs
• Strong experience working with software development teams and cross-functional stakeholders
• Ability to translate complex business needs into clear product requirements and outcomes
• Strong communication, facilitation, prioritization, and stakeholder-management skills
• Strong understanding of digital platforms, integrations, workflows, and modern product development practices
• Experience with Microsoft Dynamics, Adobe Experience Manager, Wrike, Azure DevOps, and/or SAFe is a plus
• MarTech or SalesTech product experience is a plus
• Experience with AI-native product practices or AI-enabled digital solutions is a plus

Responsibilities

• Define, plan, and execute product strategy for Information Technology/Digital solutions.
• Understand in depth the relevant Digital markets, competition, and user requirements. Work with users to identify high-value opportunities.
• Lead product design and development for innovative solutions.
• Work collaboratively with data scientists, software engineers, infrastructure, and high-performance computing experts, and business development in cross-functional teams on cutting-edge technologies.
• Adhere to and support a quality management framework.

Skills

Product management

Cross-functional leadership

Digital product management

Stakeholder management

Communication skills

Requirements translation

Education

Bachelor’s Degree or equivalent experience

Tools

Wrike

Azure DevOps

Microsoft Dynamics

Adobe Experience Manager

SAFe

Job description

Site: Mass General Brigham Health Plan Holding Company, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Mass General Brigham Health Plan is an exciting place to be within the healthcare industry. As a member of Mass General Brigham, we are at the forefront of transformation with one of the world’s leading integrated healthcare systems. Together, we are providing our members with innovative solutions centered on their health needs to expand access to seamless and affordable care and coverage.

Our work centers on creating an exceptional member experience – a commitment that starts with our employees. Working with some of the most accomplished professionals in healthcare today, our employees have opportunities to learn and contribute expertise within a welcoming and supportive environment that embraces their unique and varied backgrounds, experiences, and skills.

We are pleased to offer competitive salaries and a benefits package with flexible work options, career growth opportunities, and much more.

The Mass General Brigham Health Plan Digital and Customer Experience team believes that by meeting our customers’ needs with intuitive, impactful, and inclusive solutions, we will earn their loyalty, drive continuous improvement, and achieve growth across the organization. More simply stated, we are a team of passionate people who want to improve the lives of our members and the people that support them. Belief in a better healthcare system is core to what drives us, and we hope it is what drives you too.Our team’s guiding principles are to improve lives, design for ease, and build for scale. Everything we do is filtered through that lens and our solutions must meet the bar of being desirable for our customers, viable for our business, and feasible to implement. If you’re interested in joining a team of passionate and customer-focused innovators, we would love to have you.

Responsible for helping define MGBHP Digital products’ defined strategy, managing related product launches, and subsequent release cycles for the Business Solutions portfolio (e.g. CRM and website). This role will lead product management for business-facing digital solutions across the MarTech and SalesTech ecosystems, including Microsoft Dynamics CRM, Adobe Experience Manager, and internally developed applications. The Product Manager will translate business and customer needs into prioritized product capabilities, align multiple development teams around outcomes, and ensure platforms evolve in a scalable, integrated, and user-centered way. The role will help bridge business stakeholders, Digital, technology, and development teams while establishing clear product ownership and prioritization across interconnected platforms.

What you will do

• Define, plan, and execute product strategy for Information Technology/Digital solutions.
• Understand in depth the relevant Digital markets, competition, and user requirements. Work with users to identify high-value opportunities.
• Lead product design and development for innovative solutions.
• Work collaboratively with data scientists, software engineers, infrastructure, and high-performance computing experts, and business development in cross-functional teams on cutting-edge technologies.
• Adhere to and support a quality management framework.

Qualifications

Education

• Bachelor’s Degree or equivalent experience required

Experience Qualifications

• 3-5 years experience in a product management or product development role with team lead duties required
• Demonstrated experience in digital product management, product ownership, or a related discipline
• Experience developing product strategies, roadmaps, and prioritized backlogs
• Strong experience working with software development teams and cross-functional stakeholders
• Ability to translate complex business needs into clear product requirements and outcomes
• Strong communication, facilitation, prioritization, and stakeholder-management skills
• Strong understanding of digital platforms, integrations, workflows, and modern product development practices
• Experience with Microsoft Dynamics, Adobe Experience Manager, Wrike, Azure DevOps, and/or SAFe is a plus
• MarTech or SalesTech product experience is a plus
• Experience with AI-native product practices or AI-enabled digital solutions is a plus

Skills and Abilities

• Excellent understanding of the industry landscape (competitors and partners).
• Excellent written and verbal communication skills.
• Ability to communicate technology strategy and architecture approach to engineers, executives, and customers
• Proficiency in conflict management, negotiation, and presentation/demonstration.
• Strong organizational and multitasking skills.
• Excellent team and relationship-building abilities, with both internal and external parties (engineers, business stakeholders, partners, etc.).
• Ability to work well under pressure, multitask, and maintain keen attention to detail.

Working Conditions

• This is a remote role that can be done from most US states with a strong preference for local candidates who could attend occassional in-person meetings
• This is a Monday-Friday role with standard business hours (in Eastern time)

Remote Type

Hybrid

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$93,953.60 - $136,739.20/Annual

Grade

7

EEO Statement:

8925 Mass General Brigham Health Plan Holding Company, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.