Product Manager, AI Quality

Gleanwork; Mountain View (CA); Hybrid; USD 160,000 - 240,000; Full time

Benefits offered by this job

Comprehensive benefits package

Home office improvement stipend

Education and wellness stipend

Job summary

Gleanwork is seeking a Product Manager for the Glean Model Hub in Mountain View, California. The ideal candidate will have over 4 years in product management, focusing on AI/ML Ops and LLMs. You will develop the product roadmap while managing customer relationships and driving product adoption.

This hybrid position emphasizes collaboration with stakeholders and a commitment to customer needs. The base salary ranges from $160,000 to $240,000 annually, with a comprehensive benefits package to support your growth.

Qualifications

• 4+ years of experience in product management at SaaS companies.
• Experience in AI/ML Ops and external-facing platform capabilities.
• Ability to develop product roadmaps based on customer needs.

Responsibilities

• Evaluate LLM models and define the roadmap for growing Glean’s LLM portfolio.
• Manage relationships with inference and model providers.
• Drive customer enablement and upgrade adoption journey.

Skills

Product management experience

Experience with LLMs

Technical background

Communication skills

Collaboration skills

Job description

About Glean

Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full‑scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business – without vendor lock‑in or costly implementation cycles.

At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context‑aware responses for every employee. This foundation powers Glean’s agentic capabilities – AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real‑time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level.

About the Role

As Glean’s PM for Glean Model Hub, you will evaluate LLM models, define the roadmap for growing Glean’s LLM portfolio, manage relationships with inference and model providers, and determine product strategy for allowing customers to experiment with different LLMs. You will own projections of LLM usage, cost, and capacity planning while driving customer enablement and their upgrade adoption journey for the latest LLMs and LLM‑native capabilities.

You will:

• Spend a lot of time with our customers to deeply understand their knowledge needs
• Develop key parts of our product roadmap, marrying customers’ needs with our product vision
• Empower your team by giving context, setting direction, and building alignment
• Drive customer‑focused decisions, clear prioritization, and efficient execution
• Coordinate cross‑functionally with leadership, go‑to‑market teams, and other key stakeholders across the company
• Build processes that will scale as our team and company go through rapid growth

About you:

• You have 4+ years of experience in product management at SaaS companies, primarily serving large enterprises with responsibilities spanning AI/ML Ops and external‑facing platform capabilities.
• Having built or worked with LLMs for at‑scale products is a major plus.
• You have a strong technical background and experience with both UX and API driven products and 3rd party product partnerships.
• You are an excellent written and verbal communicator.
• You have a proven track record of taking ownership, taking initiative, and delivering results.
• You collaborate effectively with cross‑functional partners.
• You have a learning and growth mindset.
• You are mission‑first and understand that your success is measured by your product and team’s success.
• You are an early adopter in building with or adopting AI for your own product craft and you are excited about helping customers accelerate their own AI adoption journey.

Location

This role is hybrid (4 days a week in one of our Mountain View office)

Compensation & Benefits

The standard base salary range for this position is $160,000 – $240,000 annually. Compensation offered will be determined by factors such as location, level, job‑related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.

We offer a comprehensive benefits package including competitive compensation, medical, vision, and dental coverage, generous time‑off policy, and the opportunity to contribute to your 401(k) plan to support your long‑term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipend to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.