Product Manager, AI Quality

Glean; San Francisco (CA); Hybrid; USD 160,000 - 240,000; Full time

Benefits offered by this job

Medical, Vision, and Dental coverage

Generous time-off policy

Home office improvement stipend

Annual education and wellness stipends

Job summary

Glean, a pioneering Work AI platform, is looking for a Product Manager for Glean Model Hub in San Francisco. The role involves evaluating LLM models, managing relationships with providers, and defining product strategy for customer engagement with AI technologies.

The ideal candidate has strong experience in product management at SaaS companies, particularly in AI/ML Ops. Compensation ranges between $160,000 and $240,000, with a comprehensive benefits package aimed at enhancing your growth and well-being.

Qualifications

• 4+ years of experience in product management at SaaS companies focused on large enterprises.
• Experience in AI/ML Ops and external-facing platform capabilities.
• Strong technical background with UX and API-driven products.

Responsibilities

• Understand customer knowledge needs through direct engagement.
• Develop product roadmap aligning customer needs with product vision.
• Empower the team through direction and alignment.

Skills

Product management

AI/ML Ops

SaaS

Cross-functional collaboration

API development

Customer engagement

Job description

About Glean

Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full‑scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock‑in or costly implementation cycles. At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context‑aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real‑time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level. Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI‑fluent, and turning the superintelligent enterprise from concept into reality. If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more - deeply embedded where people get things done. You’ll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company.

About The Role

As Glean’s PM for Glean Model Hub, you will evaluate LLM models, define the roadmap for growing Glean’s LLM portfolio, manage relationships with inference and model providers, and determine product strategy for allowing customers to experiment with different LLMs. You will own projections of LLM usage, cost, and capacity planning while driving customer enablement and their upgrade adoption journey for the latest LLMs and LLM‑native capabilities.

You Will

• Spending a lot of time with our customers to deeply understand their knowledge needs
• Developing key parts of our product roadmap, marrying customers’ needs with our product vision
• Empowering your team by giving context, setting direction, and building alignment
• Driving customer‑focused decisions, clear prioritization, and efficient execution
• Coordinating cross‑functionally with leadership, go‑to‑market teams, and other key stakeholders across the company
• Building processes that will scale as our team and company go through rapid growth

About You

• You have 4+ years of experience in product management at SaaS companies, primarily serving large enterprises with responsibilities spanning AI/ML Ops and external‑facing platform capabilities.
• Having built or worked with LLMs for at‑scale products is a major plus.
• You have a strong technical background and experience with both UX and API driven products and 3rd party product partnerships.
• You are an excellent written and verbal communicator.
• You have a proven track record of taking ownership, taking initiative, and delivering results.
• You collaborate effectively with cross‑functional partners.
• You have a learning and growth mindset.
• You are mission‑first and understand that your success is measured by your product and team’s success.
• You are an early adopter in building with or adopting AI for your own product craft and you are excited about helping customers accelerate their own AI adoption journey.

Location

This role is hybrid (3‑4 days a week in one of our San Francisco office).

Compensation & Benefits

The standard base salary range for this position is $160,000 - $240,000 annually. Compensation offered will be determined by factors such as location, level, job‑related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits. We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time‑off policy, and the opportunity to contribute to your 401k plan to support your long‑term goals. When you join, you’ll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.

AI‑First Mindset At Glean

At Glean, AI fluency is core to how we work and we’re committed to ensuring every new hire feels confident integrating AI into their everyday work. As part of the interview process, you’ll complete a brief AI‑focused exercise or discussion so we can understand how you think about, design, and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today — prior Glean experience isn’t required.

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We’re committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.