Product Manager, AI-Driven B2B Support Platform

Pylon Labs; San Francisco (CA); On-site; USD 200,000 - 250,000; Full time

Benefits offered by this job

Fully covered medical, dental, and vis

401(k) retirement plan

Commuter benefits

Parental leave

14 company holidays + unlimited PTO

Annual offsite

Lunch, dinner, and snacks at the офис

Fitness stipend

Job summary

Pylon is hiring a Product Manager in San Francisco to own an entire product area from discovery to launch and iteration. You will partner with engineering, design, and commercial teams to drive adoption and business impact.

You’ll focus on a single customer persona, build evidence-based decisions, and work across PDE to GTM. The role emphasizes ownership, collaboration, and a bias for action in a fast-growing AI-native environment.

Qualifications

• Located in San Francisco or willing to relocate.
• Excellent organizational skills and ability to operate in ambiguity.
• 3+ years of product experience with end-to-end ownership.
• Bonus: experience with support, AI/agentic products.

Responsibilities

• Own an entire product area end to end.
• Become the subject matter expert for the customer persona.
• Collaborate with engineering, design, GTM to align product and launches.
• Base decisions on evidence from customers, data, and market research.
• Engage in constructive debate to reach the best solution.
• Contribute to a low-ego, high-competency culture.

Job description

Pylon is hiring a Product Manager in San Francisco to own an entire product area from discovery to launch and iteration. You will partner with engineering, design, and commercial teams to drive adoption and business impact.

You’ll focus on a single customer persona, build evidence-based decisions, and work across PDE to GTM. The role emphasizes ownership, collaboration, and a bias for action in a fast-growing AI-native environment.