Product Manager

Pylon; San Francisco (CA); On-site; USD 170,000 - 200,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Commuter benefits

Parental leave

Unlimited PTO

Annual offsite

Office meals

Job summary

Pylon, the agentic support platform for B2B, is hiring a Product Manager in San Francisco to own an entire product area end to end.

You will work closely with engineering, design, PMM, sales, and customer teams to define problems, scope solutions, and drive launches that deliver real business outcomes. This role requires in-person presence in San Francisco and a track record of shipping impactful products.

Qualifications

• 3+ years of product experience delivering real business outcomes.
• Ownership of a meaningful product area from discovery to launch.
• Ability to work with engineering, design, PMM, sales and customer teams.

Responsibilities

• Own an entire product area end to end from discovery to iteration.
• Know a single customer persona deeply and act as SME.
• Collaborate with engineering and design to build the product and with GTM teams for launches.
• Gather evidence from customers, calls, tickets, data to decide what to build.
• Share and defend viewpoints to reach decisions and ship.
• Contribute to a low-ego, high-competency culture.

Skills

Product management

End-to-end ownership

Cross-functional collaboration

Ambiguity handling

Job description

Pylon — the agentic support platform purpose-built for B2B.

Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters.

Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself.

We're backed by a16z, BCV, General Catalyst, and Y Combinator. More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows on Pylon. We're also featured on the Enterprise Tech 30 List.

What you'll do

• Own an entire product area end to end. You are ultimately responsible from initial discovery and problem definition through scoping, execution, launch, adoption, and iteration.
• Live and breathe one customer persona. Understand their goals, workflows, pain points, and edge cases better than anyone else at the company. Be the subject matter expert for that persona.
• Span PDE to GTM. You can’t just think about the product, you gotta think about the business. Work closely with engineering and design to build the product while partnering with PMM, sales, and customer teams on positioning, launches, enablement, and the pain points we sell on.
• Start with evidence. Own the basics of PM’ing. Talk to customers regularly and use calls, tickets, feature requests, product data, market research, and direct observation to decide what deserves to be built.
• Argue with us We make the best decisions by voicing opinions and working through them. Bring a point of view, defend it with evidence, help the team reach a conclusion, and then ship.
• We’re a low ego, high competency culture; nobody pulls rank, nobody’s voice is always right, your thought is as good as mine, and we can win together by finding the correct solution.

Requirements

• Located in (or will relocate to) San Francisco and excited about working in-person
• Comfortable operating like an owner in ambiguity — very organized, hard-working, and operates with velocity
• 3+ years of product experience, including owning a meaningful product area or line of business against real business outcomes and taking a product from 0 to 1
• Bonus: experience with support, customer success, or AI/agentic products

Our perks

• Fully covered medical, dental, and vision insurance for employees
• 401(k) retirement plan
• Commuter benefits
• Parental leave
• 14 company holidays + unlimited PTO
• Annual offsite
• Lunch, dinner, and snacks at the office
• Fitness stipend

More about Pylon

Funding: Series B led by a16z and BCV ($51M total raised)

Founders: Advith Chelikani, Robert Eng, and Marty Kausas

Team: Currently 130 and growing!

Additional Job details

The base salary range for this position is $170k - $200k annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Pylon. This role is eligible for stock options, as well as a comprehensive benefits package.