Product Manager: Agent Experience & AI for Support

Lyft; Juneau (AK); Hybrid; USD 102,000 - 127,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Mental health benefits

Family building benefits

Unlimited PTO

Paid holidays

401(k) plan

Parental leave

Job summary

Lyft is seeking a Product Manager to join the Agent Experience team in Nashville, aligning engineering, data science, and design to empower our support agents. You will define outcomes, set multi‑quarter roadmaps, and build world‑class in‑app experiences that boost customer satisfaction and efficiency.

The role emphasizes AI‑driven tooling, strong cross‑functional collaboration, and delivering high‑impact products in a fast‑paced, hybrid environment with three in‑office days per week.

Qualifications

• 3+ years of product management experience.
• Experience leading engineers, setting goals and multi‑quarter roadmaps.
• Ability to navigate ambiguity and drive execution.
• Strong collaboration with design, research, data science and engineering.

Responsibilities

• Develop support experience, tools, and intelligence for Lyft agents.
• Leverage AI to improve agent performance and customer outcomes.
• Define outcomes that solve customer satisfaction goals.
• Collaborate with research, design, data science, and engineering to build in‑app experiences.
• Balance product and business trade‑offs to maximize impact.
• Set team goals, success metrics, and roadmaps aligned with Lyft's mission.

Skills

Product management

Team leadership

Roadmapping

Ambiguity management

Analytical thinking

UX/UI collaboration

Cross-functional teamwork

Job description

Lyft is seeking a Product Manager to join the Agent Experience team in Nashville, aligning engineering, data science, and design to empower our support agents. You will define outcomes, set multi‑quarter roadmaps, and build world‑class in‑app experiences that boost customer satisfaction and efficiency.

The role emphasizes AI‑driven tooling, strong cross‑functional collaboration, and delivering high‑impact products in a fast‑paced, hybrid environment with three in‑office days per week.