Product Manager, AI-Driven Support Experience

Nubeero Limited; San Francisco (CA); Hybrid; USD 180,000 - 240,000; Full time

Job summary

Stripe is seeking a Product Manager for Support Experience to build the platform enabling Stripe’s user-facing AI agent to solve problems across the product suite. You’ll develop rapid AI-powered feedback loops that help product teams continuously improve conversational experiences and build scalable AI capabilities across merchant dashboards, consumer apps, and third-party integrations.

You’ll work with GTM and the Conversation UX team, own a multi-year roadmap, and thrive in ambiguity with

Qualifications

• 12+ years of experience as a Product Manager.
• Strong user-centric mindset and UX experience.
• Experience developing a multi-year vision, strategy and roadmap for large-scale products.
• Experience leading cross-team initiatives from ideation to execution.
• Technical expertise: background in computer science or similar.
• Strong written and verbal communication skills.

Responsibilities

• Create the home for product teams to safely build out, understand and improve their conversational experiences.
• Build feedback loops from conversations through improvement recommendations to generating evals and prompts.
• Make Stripe’s conversational AI agent as capable and effective as our best human agents by identifying scaled ways to improve its capabilities across surfaces, user segments and products.
• Integrate human and AI conversations in the platform so that teams can understand and manage both.
• Develop the infrastructure that enables internal and external AI experiences to be driven from the same foundational primitives.
• Partner with GTM on expanding assistive capabilities to Stripe’s GTM layer.
• Partner with the Conversation UX team to unlock novel capabilities for the AI agent.

Skills

User empathy

Strategic vision

Cross-functional leadership

Technical background

Communication skills

Ambiguity tolerance

Job description

Stripe is seeking a Product Manager for Support Experience to build the platform enabling Stripe’s user-facing AI agent to solve problems across the product suite. You’ll develop rapid AI-powered feedback loops that help product teams continuously improve conversational experiences and build scalable AI capabilities across merchant dashboards, consumer apps, and third-party integrations.

You’ll work with GTM and the Conversation UX team, own a multi-year roadmap, and thrive in ambiguity with