Product Manager 2

Tailored Management; Seattle (WA); Hybrid; USD 161,179,000 - 181,843,000; Full time

Benefits offered by this job

Medical benefits

Dental

Vision

Job summary

Nordstrom is seeking an AI-forward Product Manager 2 to lead its AI Enablement Training Program. You will partner with business stakeholders and end users to identify AI use cases, develop domain-specific training, and drive enterprise-wide adoption of generative AI tools, notably Claude.

The successful candidate blends product management with hands-on AI experience, enterprise training, and strong communication to scale training across a large workforce.

Qualifications

• Minimum 3 years of product management experience.
• Minimum 1 year designing and delivering enterprise training for non-technical audiences.
• Claude certification and hands-on proficiency with Claude.
• Practical experience using generative AI tools in business workflows.
• Experience conducting user research interviews and translating findings into requirements.
• Experience supporting enterprise-scale software rollouts and driving adoption across large user populations.
• Strong mass communication skills for large employee audiences.
• Experience presenting to director- and VP-level stakeholders.
• Excellent stakeholder management, facilitation, and communication skills.

Responsibilities

• Lead the AI Enablement Training Program in collaboration with program partners and business stakeholders.
• Conduct use case discovery sessions with program partners and end users, identifying high-priority AI use cases by job profile.
• Design domain-specific training curricula, learning modules, demonstrations, exercises, and reference guides.
• Develop train-the-trainer materials and coach program partners to deliver AI training.
• Deliver training sessions directly when partner capacity is insufficient.
• Drive enterprise-scale software rollout, employee enablement, and adoption of AI tools.
• Develop and execute mass communication strategies to engage large employee populations.
• Communicate AI capabilities, use cases, and best practices to non-technical audiences.
• Identify domain-specific skill requirements and connector needs, coordinating with AI Enablement Engineering.
• Define success metrics with partners, track training completion, and document measurable productivity improvements.
• Update training materials as Claude features evolve.
• Ensure complete handover of training materials to program partners.

Skills

Product management

Enterprise training

AI enablement

Stakeholder management

Mass communications

User research

Non-technical training

Education

Bachelor's degree in quantitative field

Bachelor's degree in business/education/communications

Tools

Claude

LMS

Generative AI tools

Job description

Job Title: Product Manager 2 – AI Enablement

Location: Seattle, WA 98101 - Hybrid (4 days onsite, 1 day remote)

Duration: 06month contract (with possible extension)

Work Schedule: 40 hours per week, Monday–Friday, 8:00 AM–5:00 PM

Start Date: Targeting Nov 2026

Pay Rate: $56.33/hr - $63.38/hr on W2

Benefits: Medical, Dental, Vision.

Job Description: Nordstrom is seeking an AI-forward Product Manager 2 to lead its AI Enablement Training Program. This role will partner with business stakeholders and end users to identify AI use cases, develop domain-specific training programs, and drive enterprise-wide adoption of generative AI tools, particularly Claude.

The ideal candidate will combine product management expertise, hands‑on generative AI experience, enterprise training and enablement capabilities, and strong communication skills. Experience with enterprise‑scale software rollouts, mass communication, and driving adoption across large employee populations is essential.

Key Responsibilities

• Lead the AI Enablement Training Program in collaboration with domain‑specific program partners and business stakeholders.
• Conduct use case discovery sessions with program partners and end users, identifying and documenting high‑priority AI use cases by job profile.
• Design domain‑specific training curricula, learning modules, demonstrations, exercises, and reference guides.
• Develop train‑the‑trainer materials and coach program partners to deliver effective AI training.
• Deliver training sessions directly when program partner capacity is insufficient.
• Drive enterprise‑scale software rollout, employee enablement, and adoption of AI tools.
• Develop and execute mass communication strategies to engage large employee populations and promote AI adoption.
• Communicate AI capabilities, use cases, and best practices to non‑technical audiences.
• Identify domain‑specific skill requirements and connector needs, coordinating requests with the AI Enablement Engineering team.
• Define success metrics with program partners, track training completion, and document measurable productivity improvements.
• Update training materials as Claude features and capabilities evolve.
• Ensure complete handover of training materials and documentation to program partners before the contract ends.

Required Qualifications

• Minimum 3 years of product management experience.
• Minimum 1 year of experience designing and delivering enterprise training or enablement programs for non‑technical audiences.
• Claude certification and hands‑on proficiency with Claude.
• Practical experience using generative AI tools in business workflows.
• Experience conducting user research interviews and translating findings into actionable requirements.
• Experience supporting enterprise‑scale software rollouts and driving adoption across large user populations.
• Strong mass communication skills, including the ability to communicate effectively with large employee audiences.
• Experience presenting to director‑level and VP‑level stakeholders.
• Excellent stakeholder management, facilitation, and communication skills.

Preferred Qualifications

• Experience in retail or e‑commerce across relevant business domains.
• Experience creating video‑based or self‑paced learning content.
• Experience working with a Learning Management System (LMS).
• Experience in enterprise change management, technology adoption, or employee enablement initiatives.

Education

• A bachelor's degree in Mathematics, Statistics, Finance, Economics, or another quantitative field is preferred.
• Alternatively, a bachelor's degree in Business, Communications, Education, Instructional Design, or a related field is acceptable. Equivalent practical experience may also be considered.

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